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Forum Discussion

dhda's avatar
dhda
Aspirant
May 23, 2022
Solved

Insight second authentication

How to change phone used for second authentication, when phone has been replaced ? It's the primary method for insight authentication, which can't be deleted or changed !?

  • Marc_V's avatar
    Marc_V
    May 23, 2022

    dhda

     

    Have you tried using a different verification method to get insight send a verification code to SMS or Email? If you can do this, after logging in you can add the new phone,

     

     

3 Replies

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    May 23, 2022

    dhda

     

    Have you tried using a different verification method to get insight send a verification code to SMS or Email? If you can do this, after logging in you can add the new phone,

     

     

    • dhda's avatar
      dhda
      Aspirant
      May 23, 2022

      Thanks for your reply.

      But of course, that's what has to be done, eg logging on with sms, cause the old phone is no longer available.

      But the old phone remains primary, with no possibility to delete or change it...

      Best Regards

    • dhda's avatar
      dhda
      Aspirant
      May 23, 2022

      Strange, but good news. Just tried it once again, and now changing phone was allowed. This time, my new phone was even suggested already !

      Thanks for triggering me to try it once again.

      Best Regards

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