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cosmolee's avatar
cosmolee
Aspirant
Mar 30, 2018
Solved

WAC510 Access Point: Cannot Update Firmware V4.0

I received a notice from Netgear that there is new firmware for my WAC510 Access Point, but I can't upgrade the firmware.   The first thing I tried was to use the "Upgrade Now" facility in the unit...
Firmware
  • RaghuHR's avatar
    RaghuHR
    Apr 05, 2018

    Hi cosmolee

     

    Looks like you have taken the logs after the AP reboot. If you see this issue again then please take the detailed logs and send it to us. 

    It looks to me there might be temporary network issue which caused this error. This we can confirm only when we look at the logs. 

     

    Since your issue is resolved you can mark this thread closed by clicking " Accept as Solution"

     

    Thanks,

    Raghu

RaghuHR's avatar
RaghuHR
NETGEAR Expert
Apr 02, 2018

Hi Cosmo Lee,

 

Is your WAC510 is managed by Insight Manager App?  What is the current firmware that you are running? Please download the detailed logs from monitoring page and share with us.

 

Regarding your manual update- Once you download the WAC505-510_V4.0.7.3.zip file from web and you need to do unzip this file to get WAC505-510_V4.0.7.3_firmware.tar.  There is no need to do further unzip of this file. You can use this file for manual upgrade.

 

Thanks,

Raghu

 

cosmolee's avatar
cosmolee
Aspirant
Apr 03, 2018

I am not using the Insight app.  

Current Firmware Version:  V3.1.0.12

 

I tried doing a manual update from the tar file.  I get the following message.  Why is it saying that it is going to downgrade the firmware and reset my configurations?  That's wrong - I'm not downgrading the firmware version and I don't want to reset all my configuration work!

 

"Downgrading firmware: Configurations will be reset. Device will restart broadcasting new SSID AP-1st-Floor / Password 'sharedsecret' Do you want to continue ?"

 

When I tried to upgrade from the "Upgrade now" button I kept getting an error "An error occured while updating the firmware" - see screenshot.

 

I finally was able to fixt the problem by rebooting the AP.  Not a smooth experience...  :(

 

Thanks,

Cosmo

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert
    Apr 03, 2018

    Thanks for the additional info. Could you please share the detailed logs ? ( download from the monitoring page)? 

     

    Regards,

    Raghu

    • cosmolee's avatar
      cosmolee
      Aspirant
      Apr 03, 2018

      Ah yes, I tried to attach it with the previous post, but this message system would only let me attach a single file.  Doesn't seem to be anything of interest there though.

       

      Attached...

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert
        Apr 03, 2018

        you can upload into google drive or any other web tool to share the files.

         

        Thanks,

        Raghu

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