Forum Discussion

ricey1986

Aspirant

Mar 26, 2019

Solved

WAC720 - not handing over

I have 5 AP's setup in Ensemble mode, all 5 are using external Antennae.

I have an issue where the maser AP (AP1) will not handle any WiFi clients. If a device is connected to AP2 and the user moves away from that one and towards AP1, the device never moves over to it. Even if they are right underneath the device and the connecion drops out. This is happening with all devices on the network. I have tried setting AP1 to use the internal Antenna, thinking it may of been them that was causing the issue, but the Web portal always shows 0 clients connected to AP1.

APs are running 3.9.0.3 firmware

Any ideas welcome

RaghuHR
Apr 01, 2019
Hi ricey1986

Can you assign any static channel to your AP1 to see issue will be resolve or not (other than 36) ? We found something wrong in config migratated from previous version. Please confirm if the issue is persistence even after changing the channel.

Thanks,

Raghu

6 Replies

RaghuHR
NETGEAR Expert
Mar 26, 2019
Hi Lee Rice ,

Welcome to the Netgear Community. Could you please save the detailed logs of the affected APs and send it for us? We will take a look.

Btw are you seeing this issue with some wireless clients such as iPhones or Android phones and Windows? Please share detatails.

I have attached screen shot on how to download the detailed logs. You can upload into google drive and share me link via PM.

Thanks,

Raghu
ricey1986
Aspirant
Mar 26, 2019
Hi,

Link below for the log for AP1, which is the one that is not handling any clients.

https://bt1319676p-my.sharepoint.com/:u:/g/personal/lee_kitwave_co_uk/EUiowCQCqWtEkdk8_JTHpVMBrAsrYpBuJeWdFnQTOFvguw?e=Few7wq

We are seeing this on Windows Laptops, Android phones and Windows CE RF guns

Thanks
- RaghuHR
  NETGEAR Expert
  Apr 01, 2019
  Hi ricey1986
  
  Can you assign any static channel to your AP1 to see issue will be resolve or not (other than 36) ? We found something wrong in config migratated from previous version. Please confirm if the issue is persistence even after changing the channel.
  
  Thanks,
  
  Raghu
  - RaghuHR
    NETGEAR Expert
    Apr 15, 2019
    Hi ricey1986
    
    Just wanted to follow-up on this. Have you tried the sugestion made ealrier.
    
    Thanks,
    
    Raghu