Forum Discussion

Tutor

May 08, 2019

Solved

WAC720 Factory reset doesn't work

Help,

I connected one of my WAC720 to a Netgear WC7600, i scanned for new devices and found the AP, when i added it, the AP rebooted and that is it, now i have the power / test light flashing amber about 2 times every second. I connected a second Ap and exactly the same, so not i have 2 AP that are not working.

I attempted a Factory reset, but the light continues to flash, I have 15 more of these APs to set up but i do not want to connect any more untill i sort out these 2.

Any help would be appriciated

Brian

Troubleshooting

Retired_Member
May 08, 2019
Hi brianford ,

Do you have a DHCP server these AP's can get an IP address from?

If not, that will cause the AP's to go into a reboot loop. When they run the lite firmware they run in DHCP client mode and will not stay UP unless there is a DHCP server. If you don't have DHCP server setup right now you can use the inbuilt one on the WC7600 - see page 107 of the user manual

Thanks

DavidGo

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schumaku
Guru - Experienced User
May 08, 2019
Not really a WAC720 issue - the controller (WC7600 here) does push a "light" firmware when taking over control of a WAC, and that seems to have gone wrong why ever. RaghuHR please
- brianford
  Tutor
  May 08, 2019
  Does this mean that the APs are now "Bricked"
  - schumaku
    Guru - Experienced User
    May 08, 2019
    brianford wrote:
    
    Does this mean that the APs are now "Bricked"
    
    At least some recovery might be required at this point. It's a smart decision not to bring more of the WAC720 into risk. If this is a new installation, get in touch with the Netgear customer service via https://my.netgear.com/ .