NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

davys's avatar
davys
Aspirant
Jun 28, 2021
Solved

WAX610 Device failed to connect back

Hello everyone,

 

Since the last firmware update (V9.5.1.20) my AP WAX610 isn't connected to the cloud anymore.

It says "Device failed to connect back" and I can't see/do anything anymore in the Insight app.

Rebooting or unplugging doesn't help.

What can be the problem and/or how can I return to the older firmware version?

 

Kind regards,

Dave

 

  • Apparently the new firmware cannot handle a DNS equivalent to Gateway.

    Assigning secondary DNS of 1.1.1.2 did the trick!

2 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Hi davys 

     

    Could you please download the detailed logs from monitoring page and send us? You can upload into google drive etc .. and send me a link to download via PM.

     

    Thanks,

    Raghu

  • Apparently the new firmware cannot handle a DNS equivalent to Gateway.

    Assigning secondary DNS of 1.1.1.2 did the trick!

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More