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Forum Discussion

david_farmer's avatar
david_farmer
Aspirant
Sep 04, 2026

WAX615 – Random reboot after ~72h uptime, matches known bug on latest firmware

Product: Netgear WAX615
Firmware version: V12.8.0.6

Summary:
My WAX615 reboots unpredictably, roughly every ~71.9 hours of uptime (not a fixed wall-clock time), even with the scheduled reboot feature disabled. This matches the bug described in release notes for this firmware version — "Fixes the issue where the Access Point randomly reboots after associating with wireless clients" — but I'm still experiencing it on the latest firmware.

Troubleshooting already performed:

  • Scheduled reboot: disabled in web UI
  • Cloud/Insight management: disabled, set to local (web-browser) management only
  • WAN egress to Netgear cloud: blocked at the router (firewall rule)
  • NTP: pointed at a local NTP server rather than Netgear/public NTP
  • None of the above changed the reboot pattern

Evidence from syslog (remote syslog enabled via web UI):

  • Kernel drop_caches calls (unrelated housekeeping, occurs every ~8 min regardless) show an uptime counter that resets from ~258,830 seconds down to ~269 seconds, confirming a genuine reboot (not a logging gap)
  • This ~258,800–259,200 second interval (≈71.9–72 hours) recurs consistently across multiple days of logs
  • apmonitord "instantwifid not restarted | cloud_status = 0" messages recur every ~15 min continuously with no correlation to reboot timing 
  • No shutdown/reboot log entry appears before the gap; the AP simply stops logging mid-cycle and resumes with an NTP re-sync a few minutes later, consistent with a hard/watchdog reset rather than a clean reboot

Request:
Given the near-exact match to your documented bug fix, could you confirm whether this is a known residual issue on the current firmware, and whether a further fix is planned? Happy to provide the full syslog export if useful.

7 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    david_farmer wrote:

    Given the near-exact match to your documented bug fix,

     

    What documented bug fix you are referring to here please?

     

    Just a random (Insight managed) WAX615 on a smaller venue:

     

    • david_farmer's avatar
      david_farmer
      Aspirant

      On the release notes page for my firmware version.

      https://kb.netgear.com/000070675/

      WAX615 Firmware Version 12.8.0.6
      Release Date:
      April 23, 2026



      Bug Fixes:

      • Fixes the issue where LLDP data is not sent out by the Access Point. 
      • Fixes the issue in captive portal where the redirect URL does not load on Android and Windows clients.
      • Fixes the issue where the Access Point randomly reboots after associating with wireless clients.
      • Fixes the issue where wireless clients are getting disconnected randomly and new clients are unable to associate.
  • And just like that, as soon as I post a thread in here I get a random reboot that doesn't fit the pattern. It appears to be a consistent time around 6:45am.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Has a factory reset been performed since last update? 

      How is the AP configured? Dynamic or Static IP address for the WAX? 

       

      What channels are you using on it?

       

      Brand and model# of host router the AP is connected too? 

       

      MIght revert to prior working FW on the WAX.

       

      You'll need to make contact with NG support regarding this if this can't be resolved here in the forums. 

      • david_farmer's avatar
        david_farmer
        Aspirant

        Hi,
        I have performed a factory reset on the device.
        I configure it with a static IP.
        I'm using both 2.4GHz and 5GHz channels. (I've tried restricting to one or the other, with no difference in behaviour)
        The router is an Ubiquiti Edgerouter X

        Unfortunately even with older firmware I was experiencing the same behaviour. It has been occurring since purchase.

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