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BR200 add device problem 'An error occurred while processing the request. Try again'
Hi all
My BR200 dropped its connection to Insight yesterday. After waiting for hours for it 'waiting for connection' then 'still waiting for connection' & trying rebooting etc. etc. etc. I finally got fed up & removed it from Insight in the hope that I could just start again from the beginning. Well, that was a mistake because it won’t 'add device' to Insight anymore.
I keep on getting the following message 'An error occurred while processing the request. Try again'.
It has internet, I’m using it now to write this. I have Credits to use it. To all intents and purposes it appears fine. It will just not add itself to the Insight Cloud.
Any thoughts would be gratefully received.
7 Replies
Is it a new purchase? You might be able to get it replaced/upgraded.
Does the ISP from where the DNS config (by DHCP) and DNS is provided have some overly smart filtering in place?
Give a try and manually push some alternate/public DNS IPs like Google's 8.8.8.8/8.8.4.4 or Cloudflare's 1.1.1.1 to the config.
Unfortunately no, it is a few years old & we don't have the original proof of purchase. We were also told by a Netgear representative that the SKR30 does not support trunking, which is key as we have over 4no. VLANs to set up. On that note I also understand that the BR200 does not support more than 4no. DHCP Servers. Not sure what to do about that one yet!
Many thanks for the suggestion though.
MiloDV wrote:
We were also told by a Netgear representative that the SKR30 does not support trunking, which is key as we have over 4no. VLANs to set up.
Amazing, the same mis-infomration is still around with official support as well as community support.
Based on the similar designed BR500, BR200, SXR80, SXR50, SXR30 ... all can be configured to support up to 256 VLANs (deduct a few for special purposes), concluding the ability to configure a port to carry multiple tagged VLANs - this is what is typically named tagged trunk. This is available in the local Web UI as well as on Insight. Of course, this is for special usage or configurations only. Just on it's own with four ports, the possibilities are limited (except for putting up some trunks on the same or on different VLAN sets. Needless to say, you need to knw what you do - this is not a plug and play configuration.
The basic KISS default config does allow to have one VLAN per port, and support for four VLANs one on each of the four ports. But almost anything is possible.
MiloDV wrote:
On that note I also understand that the BR200 does not support more than 4no. DHCP Servers. Not sure what to do about that one yet!
While this might be correct, I don't know the relation to the inistial subject.
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