NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
I cancelled the entire subscription. However, I was billed the next month..
Yeah I couldn't see anywhere to reduce the number of device licenses so I cancelled the entire subscription. However I was billed the next month ANYWAY! So now the app says that my subscription is ca...
Sorry you've experienced these challenges with Insight subscriptions. Insight Premium accepts both monthly and annual subscriptions. We provide 3-days where you can cancel your subscription for a full refund. Beyond that the subscription purchase is final and will run through term. You can cancel but it will apply to the next period. With Insight basic, we only offer the annual subscription, as the price is so low ($4.99/year per device). If you're having this issue aside of these terms, we can look into it. Insight Product Management
Thanks for the replies. I guess the online chat is staffed for California hours, it is almost midnight for me. I have a support case now, number 29923530. I cancelled the premium monthly subscription several days before the end of the term, yet it automatically renewed anyway. It isn`t a lot of money, but I don`t want it to carry on forever.
I checked with NETGEAR Support about your case # 29923530 and found out that a follow-up e-mail has been sent to you by the support expert handling your case. Kindly respond to it as soon as possible.
Regards,
DaneA
NETGEAR Community Team
I appreciate that they are busy but they aren’t listening. I keep getting asked exactly when I cancelled to make sure that it was less than 3 days after the renewal. I cancelled BEFORE the renewal and it renewed anyway. So no they will not see that I cancelled in the first 3 days of the next month.
As an update, here is a screenshot of my subscription status as of today 19 April. You can see that it was cancelled before 27 March, however I have 3 device credits paid for and available in April.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
