Insight Cloud Portal - I am unable to disable SSID

Question

.&nbsp; The portal shows the SSID as disabled,&nbsp; yet my devices see and can connect to the SSID.&nbsp; The portal also shows the devices on that SSID that I have disabled.

DaneA · Answer

cifellic,

&nbsp;

Was this working before?&nbsp;&nbsp;

&nbsp;

What device is being managed by NETGEAR Insight wherein you wanted the SSID to be disabled?&nbsp;

&nbsp;

Regards,

&nbsp;

DaneA

NETGEAR Community Team

cifellic · Answer

Yes it was working before,&nbsp; I have 3 wac 510 units.&nbsp; It was working before the last firmware/insight update.

DaneA · Answer

cifellic,
&nbsp;
cifellic&nbsp;wrote:
The portal shows the SSID as disabled,&nbsp; yet my devices see and can connect to the SSID.

Since the SSID shows disabled on the Insight portal, kindly try to enable it then disable it.&nbsp; Then, observe if the same problem will occur.
&nbsp;
&nbsp;
Regards,
&nbsp;
DaneANETGEAR Community Team&nbsp;

cifellic · Answer

Tried that several times. Does not work same result.

DaneA · Answer

cifellic,
&nbsp;
Thank you for your response.&nbsp; I suggest that it would be best that you open a support ticket with NETGEAR Support here at anytime.&nbsp; Kindly state your concern as wellas you may include the link to this forum thread.&nbsp;
&nbsp;
&nbsp;
Regards,
&nbsp;
DaneANETGEAR Community Team

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Insight Cloud Portal - I am unable to disable SSID

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