NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tomshawacob
Sep 20, 2020Tutor
Issues with Insight and WAC510's
I am having issues with my WAC510's I have six deployed at my church and I can not get to their configuration page on insight. When I try to get to their configuration, I get an error. I can put the ...
- Sep 23, 2020
Resolution, Just an FYI Insight corrupoted the SSID's I had to delete them and recreate them. That fixed it.
tomshawacob
Sep 21, 2020Tutor
The message I see, no matter what I do, on the insight app or on the webpage is, I go to the administration of the WAC510 I try to make a change to the configuration, I make the change and when I go to save the change it gives me an error that what you are requesting to do is not available at this time. I have released the insight portal to tech support. Currently I have the the WAC510's in standalone mode as it was the only way to make the necessary changes in their confighuration.
On Tuesday of last week, I brought one of the WAC510's to standalone mode, I made the changes and then I put it back to insight management. Thinking that it would force the WAC510 to go back to configuration mode on the insight portal. The changes that I made on the WAC510 were not kept and the WAC510 reverted back to its previous insight configuration.
Please let me know what you find or what you suggest I do.
RaghuHR
Sep 22, 2020NETGEAR Expert
tomshawacob Thanks for the additional details. Could you please manage your WAC510s with Insight? Currently all are in standalone mode.
Thanks,
Raghu
- tomshawacobSep 22, 2020Tutor
They have all been moved back to Insight Management.
They now will not let me make any configuration changes again.
- tomshawacobSep 22, 2020Tutor
I have attached a screen shot of the SSID configuration page which as you can see shows the 4 WAC510's without SSID management from insight. Even though each unit has the 4 SSID's already on them. It seems that there is an issue with insight. If I go to make a change I get an error that on of the parematers is invalid. I have 3 vlans set up on our Netgear Firewall that direct the three SSID's to have seperate ip ranges. I am also including a screen shot of the error page when I try to make a change on the insight portal to the SSID's below is a link to the page before I try to make a change.
Here is a link to the photo of what I see from my insight access for the SSID's
https://drive.google.com/file/d/1iafWXnRwkwdpF6luomoelVuSWvpgie-R/view?usp=sharing
I hope all of this helps find a solution to the issue.
- tomshawacobSep 22, 2020Tutor
One last thing, the 5th and 6th WAC510's are a wireless repeater and it;t receiver which when I set them up were not manageable in insight.
Which is why you only see 4 of them.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!