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Forum Discussion

adrien60's avatar
Jan 08, 2017
Solved

ReadyNas Insight not able to connect

Hello,

 

I just installed ReadyNas Insight on my android phone.

But unfortunately it detects my ReadyNas 104, but when i try to connect, it gives me an error message "unable to connect".

 

I can access admin page with my browser, so I don't know why the app can't connect.

 

Is there any log file I can inspect ?

  • Ready NAS's need to be on 6.8 in order to be seen under Insight.

    Ready NAS's that support insight need to be models RN422 or higher to use insight with them.

10 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Which firmware version are you running on your NAS?

    • adrien60's avatar
      adrien60
      Tutor

      I'm running last one, 6.6.1

       

      When I connec tto admin page with browser, I see traffic going in port 443, but not when I use app.

      • nsne's avatar
        nsne
        Virtuoso

        I'm seeing the same behavior. 314 running 6.6.1.

    • adrien60's avatar
      adrien60
      Tutor

      Hello,

       

      Yes, it was because my NAS has his two ethernet interfaces plugged in two different networks.

      Then it has two different IPs.

       

      When the app discover the NAS, it try to connect to the NAS using randomly one of the two IPs, but as my smartphone is connected to only one of the two networks, it can reach only one of the two IPs.

       

      Anyway, this is not a problem anymore, as the new ReadyNAS APP (Insight V3) is not compatible with the Redaynas 100-Series...

    • Keith_N's avatar
      Keith_N
      NETGEAR Expert

      Ready NAS's need to be on 6.8 in order to be seen under Insight.

      Ready NAS's that support insight need to be models RN422 or higher to use insight with them.

      • johngm's avatar
        johngm
        NETGEAR Employee Retired

        Actually its ReadyNAS OS 6.8 and   RN2XX or above.   

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