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No internet through Orbi Pro Satellites (SRS60) even though backhaul status shows "Good"
Have had an Orbi Pro Router (SRK60) and 2 Satellites (SRS60's) installed for less than a week now. The router and satellites are on firmware 2.1.3.2. Internet is Comcast xfinity (200Mbps down, 20Mbps up). The xfinity router is in bridge mode so the Orbi Pro is in router mode.
The issue is that at least once a day (several times tonight), the internet connection through the satellites is lost. The router still works fine though. When I check the web interface Attached Devices page, it shows the backhaul status as "good" on both satellites. I hit the refresh button on the page a few times to make sure that the backhaul status doesn't change from "good". Satellites themselves show no light on top (no magenta, blue or white light). Devices such as an iPhone, iPad, Android phone, Android tablet, Windows 10 pc, Windows 10 laptop still show an internet connection too, but cannot access a web page and/or an app that requires wifi. The Windows 10 network troubleshooter tells me there is no issue with accessing web pages (which is not correct).
I've done mutliple resets (reset button on the back of the router and satellites) and daisy chain, implicit beamforming, mu-mimo & fast roaming are all unchecked currently. The 2.4GHz signal is set to channel 11 too. The only way to get the internet through either satellite again is to turn it off then back on and wait for the sync.
I've got about 20 more days to return the system. It's a shame because when it's working, the speed is excellent. This was going to replace a 3-puck Google WiFi system which was in place for about 6 months and never had a disconnect. The only issue was the speed was basically cut in half, but there's something to be said for no complaints from the family except for some buffering when everyone was streaming video.
I had the regular Orbi system previous to Google WiFi and that worked flawlessly for almost 10 months until a firmware update in August 2017 started satellite disconnects and the subsequent firmware update after still did not fix it. Wanted to give Orbi Pro a try, but right now it is very disappointing.
what I would try is this:
have the Xfinity router in router mode, and turn off the wifi part of that router
have the orbi pro in access point mode
I have found having the Orbi in AP mode always makes everything work perfectly
Of course, once you get things switched that way, unplug EVERYTHING, then recoonect the xfinity modem/router first, let it find the internet, then connect the orbi router, let it find the internet, then connect the orbi satalite..
See if that makes things work they way you want them to
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what I would try is this:
have the Xfinity router in router mode, and turn off the wifi part of that router
have the orbi pro in access point mode
I have found having the Orbi in AP mode always makes everything work perfectly
Of course, once you get things switched that way, unplug EVERYTHING, then recoonect the xfinity modem/router first, let it find the internet, then connect the orbi router, let it find the internet, then connect the orbi satalite..
See if that makes things work they way you want them to
At the risk of jinxing the now AP mode Orbi Pro setup as you suggested, it’s been about 18 hours now in AP mode with no disconnects and no loss in speed.
I did further testing in router mode before switching to AP mode yesterday and while the wireless from the satellites did not appear to be working, the satellite Ethernet ports were working. There was another anomaly too where an iPhone X would not get any higher than 35 Mbps in Speedtest, but an iPad Pro would rate at full speed and both had the same iOS version 11.2.6. I thought the IPhone X may be connecting to the 2.4 GHz band, but the Attached Devices page displayed it as connected to the 5 GHz band. So far, no such issues in AP mode. Just wish I knew what was causing the issues in router mode.
In any case, whether this setup continues to work or not, thank you for the reply and instructions.
ive had mine in AP for over a month with out a single disconnect, or issue, so hopefully that will be the case for you
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