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Forum Discussion
Orbi Pro SXK30 guest splash page never launches
Orbi Pro WiFi 6 Mini AX1800 Mesh System
FW = V4.0.1.100
Everything has been left as defult except the three SSID's I created.
Enabled Guest Portal Network
Enabled SSID Broadcast
VLAN profile Guest 40.
authentiation Mode = local
Password authentication = entered a password
Expiration 6 hours
uploaded my own .txt file.
uploaded my own logo at 200MPx200MP
with a redirected URL.
However, when applied settings this way, the captive portal never launches on a mobile device. My computer (m1 mac mini) will launch it from firefox. iPhone and iPad will not launch it when the guest network is selected in settings. It just connects but then says no internet connection. When i try to load a page in mobile safari and it doesn't work. When I try to load a page in firefox on mobile device nothing happens.
I have already completely reset my router once. Not looking to do it again.
Does the Captive portal just suck or something and not work?
19 Replies
What iOS is on the Apple devices?
Have you tried disabling WiFi Private Address on the apple devices then try the guest network page?
- I’m using 15.3.1 on iOS
I had not tried disabling private wifi but the same process still happens. Connects to router but then says no internet connection.
Thanks for the help. Any other info I can send your way?
You are not alone, I have the same issue. My current setup is very similar to yours.
Orbi Pro WiFi 6 Mini Mesh System
FW = V4.0.1.100
Everything has been left as defult except the three SSID's I created.
Enabled Guest Portal Network
Enabled SSID Broadcast
VLAN profile Guest 40.
authentiation Mode = local
Password authentication = entered a password
Expiration 2 hours
uploaded my own logo at 200 x 200 ; but default logo also has the same issue
no redirected URL.
My installation is in a small public building with many of users. Apple products do not seem to work; but all types of Android and Windows devices are fine, and can see the logo, and login successfully. To me, this looks like an Apple security issue with the Guest network. I need a short term fix, so I'm using one of the other wireless networks as a Guest network, but without the logo and timeout features. I too would like a fix for this issue.
Hi JDWillmore , PossetBoy ,
Our engineering team are aware of the issue and working on a fix, a beta firmware should be available next week. Once the firmware is ready I will reach out via PM to get beta NDA agreement and provide download link.
Regards
DavidGo
Hi DavidGo ,
Can I get a copy of the beta firmware for the SXR30 Mini, that fixes the issue with iOS devices trying to connect to the Guest Portal, and not being redirected to the Captive Portal page to enter the guest password.
Currently on latest FW : V4.0.1.100
iOS version 15.4 (19E241)
Thanks
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