Orbi SRR60 disconnection

Question

Hello,&nbsp;We have 1 SRR60 and 3 SRS60 in a meshed network.From time to time we have to restart the SRR60 because our users get disconnected from it.Is it normal behavior ?&nbsp;

Desk1 · Answer

Hi,&nbsp;The firmware is&nbsp;V2.6.2.200It is connected to a&nbsp;Nighthawk X4S D7800&nbsp;The error they get is indeed connected no internet, and no issues with the wired devices.They are simply working on their computers and then the internet connection drops for wireless users, but wired devices works fineI have since moved the users to wired when I can, but that isn't a real fix for this problem.There could be a week or 2 with no problems and a rather stable connection and then in a single week we would have to restart them 2 or 3 times maximum.

plemans · Answer

A couple things.&nbsp;
1. The newest firmware 2.7.0.122 has quite a few fixes in it.&nbsp;https://www.netgear.com/support/product/srk60.aspx
2. Is the D7800 in modem only mode? Or is it acting as router and the SRR60 in access point mode? Just checking to see if its a nat issue
3. Are you on dsl service? or using a different gateway that the D7800 is connected to?&nbsp;
4. Does the D7800 drop as well or just the SRR60?

plemans · Answer

Not really, no.&nbsp;
what firmware is the SRR on?&nbsp;
What modem/gateway is it connected to?&nbsp;
What error do they get? "connected, no internet", does the ssid stop broadcasting entirely, do wired devices drop, what actually happens?&nbsp;

Desk1 · Answer

Hi,&nbsp;&nbsp;Thanks I'll check out the link you sentNo the D7800 is in router mode, the Orbi is just an access point. We were having DHCP issues (the former IT service decided to let the D7800 and the Orbi be DHCP servers on the same network) so we made a separate DHCP server to handle that with a DNS server.The D7800 is connected to a DSL line yes, no other router before itCannot say for sure since we fragmented the network, wired works well so I would say the D7800 doesn't drop but then again we didn't try to ping it from wired users when the wireless network drops. I'll try that next time and let you know&nbsp;

plemans · Answer

Whenever I see a network made more complex and having issues, I usually recommend simplify it first.&nbsp;
So right now you're going:
D7800----&gt;DNS server/DHCP server------&gt;SRR60
?&nbsp;
Is that correct? But you have the D7800 in router mode?&nbsp;
And is the SRR60 in router mode or access point mode?&nbsp;
What do you have setup for the DNS/DHCP server?&nbsp;

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Orbi SRR60 disconnection

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