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Orbi Pro 6 Satellite status LED shows blue for 1 minute, then turns magenta
Hello all, I'm having a bit of a weird issue, and can't figure out what's wrong for the life of me. I've got an Orbi Pro 6 SXR80 with a single SXS80 satellite, set to run in AP mode. The sate...
Hello everyone,
I wanted to close the loop on this, as RaghuHR identified the root cause after reviewing the logs I sent via DM. It turns out that Orbi needs to be able to ping the gateway. We have an Untangle Firewall/security appliance, and that was blocking ICMP on the gateway interface. As some may find this thread in the future through a web search I'm posting the solution I came up with, in the hopes they don't simply flip the ICMP switch to "On." 🤓
In the Access Rules section, I created a new rule with the following settings:
Protocol: ICMP
Source Interface: Any Non-WAN
Destination Address: Gateway IP
As anyone that's worked with firewalls knows, the order rules are placed in is important! You may have to play with the rule placement a bit to get the proper results, depending on your specific network config. For mine, I started testing with it as the first rule, and then moved it down our list until it was at the bottom of the "allow" rules. The LED on the Orbi Satellite is no longer magenta, and appears to be operating normally.
Thanks again for your help and patience, RaghuHR
I assume there is no issues in reaching the gateways or internet for those wireless clients connected to satellites? Only the issue is magenta LED. 'Is this behaviour from the beginning or are you seeing this issue after the firmware upgrade or any confirg changes? Please share any additional info.
Hi Raghu,
Thanks for the response and you are correct, I've no issues reaching our gateway, clients have connectivity to network resources, etc. I did originally have the satellite connected through wireless backhaul, as the initial setup through the Insight app was problematic. There was no issue with the LEDs at that time. It's only after I connected it via wired backhaul, that I'm getting the magenta LED. I'm fairly certain the recent firmware upgrade was completed with normal operation, before I connected the ethernet backhaul.
Hmmm.... Even though all statuses show as "normal," do you think it may be trying to connect both the wireless and wired backhaul, resulting in a loop detection issue of some sort? I think I'll try resetting both to factory default to see if that resolves it - I'll have to wait until a "non-critical" time though - aka, when my spouse isn't streaming or shopping on Amazon, or the kids are working on assignments for school.
Best,
Ben
Hi Synica1
Thank you for the update. Could you please download the debug logs before you do the factory reset?
Raghu
Hi Synica1
Thanks for the logs from Insight. We need logs from the device.
Please access your Orbi UI by https://<SXR80 IP add>/debug.htm
Click on start capture and then save the debug logs. Follow the same steps with your satellittes and share the debug logs via. You can use google drive or one drive to upload the debug logs and send me link to downloads via PM.
Thanks,
Raghu
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