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Forum Discussion
Synica1
May 13, 2021Guide
Orbi Pro 6 Satellite status LED shows blue for 1 minute, then turns magenta
Hello all, I'm having a bit of a weird issue, and can't figure out what's wrong for the life of me. I've got an Orbi Pro 6 SXR80 with a single SXS80 satellite, set to run in AP mode. The sate...
- May 25, 2021
Hello everyone,
I wanted to close the loop on this, as RaghuHR identified the root cause after reviewing the logs I sent via DM. It turns out that Orbi needs to be able to ping the gateway. We have an Untangle Firewall/security appliance, and that was blocking ICMP on the gateway interface. As some may find this thread in the future through a web search I'm posting the solution I came up with, in the hopes they don't simply flip the ICMP switch to "On." 🤓
In the Access Rules section, I created a new rule with the following settings:
Protocol: ICMP
Source Interface: Any Non-WAN
Destination Address: Gateway IP
As anyone that's worked with firewalls knows, the order rules are placed in is important! You may have to play with the rule placement a bit to get the proper results, depending on your specific network config. For mine, I started testing with it as the first rule, and then moved it down our list until it was at the bottom of the "allow" rules. The LED on the Orbi Satellite is no longer magenta, and appears to be operating normally.
Thanks again for your help and patience, RaghuHR
RaghuHR
May 19, 2021NETGEAR Expert
Hi Synica1
Thanks for the logs from Insight. We need logs from the device.
Please access your Orbi UI by https://<SXR80 IP add>/debug.htm
Click on start capture and then save the debug logs. Follow the same steps with your satellittes and share the debug logs via. You can use google drive or one drive to upload the debug logs and send me link to downloads via PM.
Thanks,
Raghu
Synica1
May 20, 2021Guide
DM with link sent!
-Ben
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