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Synica1's avatar
Synica1
Guide
May 13, 2021
Solved

Orbi Pro 6 Satellite status LED shows blue for 1 minute, then turns magenta

Hello all,      I'm having a bit of a weird issue, and can't figure out what's wrong for the life of me.  I've got an Orbi Pro 6 SXR80 with a single SXS80 satellite, set to run in AP mode.  The sate...
  • Synica1's avatar
    Synica1
    May 25, 2021

    Hello everyone,

     

         I wanted to close the loop on this, as RaghuHR identified the root cause after reviewing the logs I sent via DM.  It turns out that Orbi needs to be able to ping the gateway.  We have an Untangle Firewall/security appliance, and that was blocking ICMP on the gateway interface.  As some may find this thread in the future through a web search I'm posting the solution I came up with, in the hopes they don't simply flip the ICMP switch to "On."  🤓

     

    In the Access Rules section, I created a new rule with the following settings:

    Protocol:  ICMP

    Source Interface:  Any Non-WAN

    Destination Address:  Gateway IP

     

    As anyone that's worked with firewalls knows, the order rules are placed in is important!   You may have to play with the rule placement a bit to get the proper results, depending on your specific network config.  For mine, I started testing with it as the first rule, and then moved it down our list until it was at the bottom of the "allow" rules. The LED on the Orbi Satellite is no longer magenta, and appears to be operating normally.

     

    Thanks again for your help and patience, RaghuHR 

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