The Netgear Armor scan is wasting paper on my printer. Apparently it does it's weekly scan, and the printer thinks a print job is starting. I want to disable the internal scan at least for that device. If I cannot disable that scan I will need to disable all internal scanning. If I cannot disable scanning then I need to disable the armor service and find another means of protection (meaning no subscription). The Armor device settings screen only lets me "rename" the device. How do I disable the vulnerability scan for my HP Inkjet printer so it stops printing garbage and wasting paper and ink every week?

So what I am seeing is they do not have an answer yet. I have it happening on four different printers. Don Harriesvulcat@gmail.com

Scott, you are not alone. I've done the same thing with the same results. I finally gave up and disarmed Netgear Armor ("circle house" in upper left corner, settings, security, uncheck Enabel NETGEAR Armor - done). I'm paid up until next July, but the extra problems aren't worth it. I love the Orbi system, the Armor add-on isn't what it should be.Scan night for me is Saturday, I'll let you know if disabling Armor did the trick.Glenvis

I've had the new version 2.5.1.8 running for two days now and everything works fine. Surprised that the official next version isn't recognized by the automatic update feature in the admin tool itself.

Funny since I just happened to search for this myself today too. Doesn’t appear there is a fix. This is the 2nd time I’ve encountered this, first my Brother HL-2270DW will print 3 pages. Then my Epson XP-6100 will print one consolidated page that contained the same garbage from the Brother print. However, this printer doesn’t release the page and doesn’t finish printing, and the ink head is off it’s base. Fortunately I am working from home right now so I am next to it where I was able to quickly fix the problem, but if I wasn’t there is a good chance the ink heads would have dried out and possibly caused permanent damage to this printer I’ve only had for 3 weeks now.My printers are connected via a static IP address, so I don’t understand why I can’t just add the IPs of these printers to an ignore list. Or perhaps their MAC addresses.Fortunately for me I am only on the trial version of Netgear Armor and have not paid for this service, and I will not be paying for a subscription where the service itself is more likely to cause harm to my devices than the threats it attempts to protect me from.

I have the same issue with my HP OfficeJet 6500 printer. Could you please post the solution? Thank you

How To Stop Netgear Armor Vulnerability Scan on a device

77 Replies

DexterJB
NETGEAR Moderator
Sep 23, 2019
Hi waylander314159, welcome to the community! I have sent you a message. Please check your inbox.

Dexter
- Shaun_PA
  Tutor
  Oct 07, 2019
  I have the same issue. How do we get this to stop?
  - PhysicsWorld
    Guide
    Oct 24, 2019
    I have the same issue with my HP OfficeJet 6500 printer. Could you please post the solution? Thank you
- bdsmith63
  Apprentice
  Nov 25, 2019
  Hi Dexter,
  
  Please advise me how to disable this printing issue as well? I am having papers printed seems like once a week wasting my paper and toner as well on my printer.
  
  Thank you,
  
  Brian
  - malikye2876
    Initiate
    Nov 27, 2019
    Same issue here. Dexter, instead of private messaging people why is the solution not just posted?
    
    For those that have subscribed I believe a refund is in order.
CKdoubleU
Aspirant
Nov 07, 2019
I recently got an Orbi router system, and now this is happening. Help please.
r7s
Aspirant
Nov 27, 2019
I'm also running into this issue with a HP Color LasterJet MFP M476nw. Can I get the secret firmware? My firmware shows current for RBR50 at V2.3.5.30 though?
JAS654321
Initiate
Dec 07, 2019
Was there any fix to this? I have the same problem with my Orbi and HP7855 printer.
- PhysicsWorld
  Guide
  Dec 08, 2019
  No fix so far; they upgraded the firmware on the ORBI router to a beta version in the hope of resolving the problem without much success. I have 4 printers in my house, 2 Brother laser printers and 2 HP Officejets. Before the firmware update, I had the issue with one each of the printers. After the update, the second Brother started acting up as well. I sent my logs to their engineering Department and they are still working on the problem. The last suggestion I received from them is ro remove the concerned printers from the Netgear Armor scan. If anyone knows the procedure on how to remove a device from the scan without removing it from the internet, it would be greatly appreciated. Thank you.
  - Shaun_PA
    Tutor
    Dec 08, 2019
    It looks like you would have to remove them from the network.
JAS654321
Initiate
Dec 10, 2019
Thanks everyone for the information. I disabled Armor over the weekend, so I’ll monitor over the next couple of weeks if I still get the unwanted printouts.
- lfbarbieri
  Aspirant
  Dec 24, 2019
  Same issue
  
  My brother DCP-L2550DW keeps printing:
  
  HEAD / HTTP/1.1
  HOST: 10.0.0.27:9100
  User-Agent: curl/7.59.0
  Accept: */*
  
  Please release a fix.
  
  Luciano
  - ScottH409
    Aspirant
    Dec 28, 2019
    This is still happening - even after I removed the printer from the scan like someone suggested. I've probably wasted 60 pieces of paper at this point. I have the new firmware and I've worked with your case management team, Netgear. When are you going to solve this problem?
    
    Help! My last case was 42028998.
    
    Scott H.
Kajun
Initiate
Jan 13, 2020
Netgear please respond with a public fix. My HP Printer continues to print out 3 pages of wasted paper & ink. My RBR50 has the current firmware V2.3.5.30
A fix for us all is much appreciated. Thanks!!!
- DexterJB
  NETGEAR Moderator
  Jan 14, 2020
  Hi Kajun, this has been reported to engineering and is currently being worked on. We will provide an update once available.
  
  Dexter
dyard
Aspirant
Jan 29, 2020
I am having the same issue. I cant turn on off this armor. Its blocking lots of my devices. I see the option on my phone but it times out. When I login the computer I cant find any options to disable it.
- DexterJB
  NETGEAR Moderator
  Jan 29, 2020
  Hi dyard, the Armor feature does not have the option to block devices. Are your devices unable to connect to the network or is it blocking certain websites? Have you tried using another device where you have the app (Orbi or Nighthawk) installed to turn off the Armor feature?
  
  Dexter
  - dyard
    Aspirant
    Jan 30, 2020
    I can’t turn it off on my orbi I keep trying on the app it times out. I’m at a loss to get this removed for disabled
ablots
Aspirant
Feb 01, 2020
Does anyone have a solution for this problem? My firmware is current and the issue still persists.
- Glenvis
  Star
  Feb 01, 2020
  Take a look at message 36. This is how I stopped Netgear Armor. Haven't had a problem since.
  Good luck!
  - ablots
    Aspirant
    Feb 03, 2020
    Thanks!
JoeBW
Aspirant
Feb 24, 2020
My Orbi's firware is v.2.3.5.30

I'm using the Orbi ios app. When I check for updates, it says the firmware is up to date.

Any idea on how to update the firmware via the Orbi App?
- studiodb
  Guide
  Feb 25, 2020
  I don't know why, but my Orbi router always says I'm up to date. However, when I go to Netgear's website and login, I go to Downloads and can then see the latest version of software/firmware. I've done that 2 or 3 times since I installed my Orbi late last summer. It's frustrating that the app doesn't pick up on that, but this is the best option that I've found to stay up to date.
  - DSing
    Guide
    May 15, 2020
    I had three pages of nonsense printed out this morning, and searched in google which brought me here. Apologies for resurecting an old topic, but is there any fixes for this problem?
Gw42
Aspirant
Dec 21, 2023
the security scan from the Armor product running on the MR90 routers triggers thousands of firewall alerts on all of my PC's. It terrifies my family as it is reported as an attack. I've been a network architect and this type of scan is totally inappropriate except on a manual scheduled test. Please explain how to disable this feature. I like the idea of the armor product but will have to discontinue it if I can't disable this feature.

Forum Discussion

How To Stop Netgear Armor Vulnerability Scan on a device