Share Your NETGEAR Armor Experience

Christian_R 

I like the basic concept of Armor.

I dislike the auto-rollout to the older device. It seems like I find a lot of people on here who have issues with an older device running armor. From decreased speeds, instability, or even just the loss of features their router used to support. 

I know its to much work to support 2 forks on firmware with one having armor and one including the prior features and just getting security updates.  so I'm not sure what a good compromise is to keep devices getting security updates but not getting armor.  

It'd also be nice to see a tiered system to Armor. Many router manufacturers have a basic security suite included for free and you pay for premium features. That'd be nice to see with Armor instead of the base level being a paid subscription. 

again, I agree with the concept of Armor but struggle when I see the impact that it has on older devices. And I understand that the forums are where we see the issues. We don't see all the devices that it works great on. 

the last 5 Orbi 3 packs I bought at costco..,

the netgear Armor just fails to activate.. never had an issue until about mid January

???????   work fine on the other 30 plus 3 packs i bought

Jeff

My experience with Bitdefender is entirely negative.  During the trial period I don't believe it gave me anything useful.  At the end of the trial period I have not renewed it but it is now blocking websites I could access during the trial period. 

I have no ability to access the security controls.  When I try to do so I am redirected to the Bitdefender renewal website. This is just outrageous and probably illegal under European law.  I would describe it as electronic blackmail.  

I have had to revert back to using my Broadband router Wi-Fi to be be able to access my work emails and many other websites.  Even the BBC weather site is blocked. The Orbi is currently not fit for purpose and I will return it and expect a full refund if this isn't resolved very quickly. 

Had I known about this before purchasing the Orbi I would not have made the purchase.  I would strongly recommend people to not buy an Orbi while Netgear operate in this unscrupulous way. 

I am so frustrated.  Out of the blue, Netgear Armor by Bitdefender is blocking the New York Times web site (nytimes.com), right during the corona virus outbreak. I want protection but not from basic news sources and this is a standard web site. 

Yes, I have submitted the web site as a dependable one, but now it blocks me every 1 second when I try to read an article and I don't know how to stop it. I saw an instruction to go to Security and turn it off. I'm on a iMac on OS 10.14.6 (Mojave). We have an Orbi mesh network. 

What should I do? Please advise.

Cannot find my model in the list - we have a NETGEAR Orbi Tri-band Whole Home Mesh WiFi System with 3Gbps Speed (RBK50) – Router & Extender replacement covers up to 5,000 sq. ft., 2-pack includes 1 router & 1 satellite

So I've had Netgear Armor on 2 different models.  Previoulsy the RS400, and most recently on an R8000P (thanks for adding this)!.

Overall, the ease of setup was pretty good.  One thing i noticed is that for iOS devices (iPhones and iPads), even though Armor states to install the app, and even after logging in from the App, the armor.netgear.com site does not recognize the installation has completed.

Only if enabling remote-wipe and installing the configuration profile does this work, however this is not always viable as some of us have a config profile already due to a work connection.  Perhaps just having the app installed on an IOS device should be enough to remove the frequent "recommendation" of installing the app.

Additionally, it would be create to having some degree of control over the scheduling of the weekly scans.  Considering they always miss my mobile devices (laptops and phones)... :)

Next bit of feedback would be for the actual vulnerability scan results. Having a note that high vulnerabilities were found:   "Discovered product affected by a known public CVE" - No detail about what CVE was found is provided...kind of hard for me to address it on my Linux workstation without knowing what it is.. :) 

Finally some feedback when logging into armor.netgear.com.  . Every single time I am prompted to grant permission to bitdefender..surely that can be cached/remembered? 

Having the ability to force-whitelist blocked sites would be great.  Partially for internal DNS sites (not that all are legit, but having the ability to override would be nice).

Generally speaking both the RS400 and R8000P seem to perform just fine in terms of performance.  The vuln scans don't seem to break anything and the client installs and updates all work fine on each OS as expected.

I appreciate Netgear's focus on adding this feature, and I anticipate continuing to use it moving forward. Would be great if Netgear would be a bit more transparent regarding plans for WiFi 6 device support for Netgear armor, but it's good to see that at least it got added to the R8000P, keep it up. A decent amount of work to do in terms of showing more of the links to Armor in the Firmware etc, but I think you guys are heading in the right direction. Keep it going!

Thanks!

I just activated Armor started installing the apps on the many mobile devices.  I'd have to say the lack of controls and schedules is a huge drawback.  Also according to the NETGEAR/ARMOR landing page there should be a whole slew of features including parental controls through the armor app but I am barely seeing any features within the app.  Before a mod responds with a response saying use Disney circle please read your advertising at the below link:

https://www.bitdefender.com/site/view/netgear.html

I feel if we could use the Bitdefender total security app instead it would be the game changer we need.  The current apps available are just lacking in features and the product that's being advertised isn't being provided

I ran the trail erly on, but when it expired I couldnt subscribe. I have sice had to reset my Orbi to factory default and I can now access the security settings again, but I can neither reactivate trail nor subscribe to NETGEAR Armor - I dont really want the app on any devices except the Router itself - as a way to ensure double security as I have a different AV on my PCs

I ordered the Orbi Mesh WiFi system in December for a house we were constructing. We moved in 10 days ago (April 12) and I immediately set it up. The product worked great. I really was happy. But then I received an offer from you for a trial of your Armor program to protect against viruses. I clicked on the offer to get more info and was shocked to discover I was automatically subscribed for the free 1 month trial. I tried to cancel the service, but the trial was still active. I could not “de-activate” the service.
Unfortunately, when I accidentally activated the service, Armor BLOCKED several crucial websites, including those required the next morning for work, most notably access to an online board meeting of a $1 billion company in which my wife was responsible to participate (she is the VP of Investor Relations). I spent all afternoon trying to de-activate the service, but the Netgear reps couldn’t help me (I had already tried their “solution"). Also, one of your reps disconnected me on my service call.

I would return the product, but since I didn't install it within a month (I was waiting to get into our new house) Amazon won't refund my money.

I can’t use a product that doesn’t work as I had expected. It worked great until the “trial activation” for a product you and Bit Defender offered.

So far after a month it seems to be working but my trial ended and went to renew and it's almost impossible to figure out how. It takes you to the store but I have no idea if this is the one. I have read other posts and looks like many are having the same issues. We need a landing page when we click on "Renew Subscription" that explains it's for Neatgear Armor.