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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading.
I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of them to Bypass Login, although I have no Bypass Login acount. This includes devices like my TV, printer and Chromecast.
I have looked through the community issues and a couple have similar problems but the thread stops with a rep giving a boilerplate answer about logging on to your Bypass account thru Genie. Obviously I can't do this from my TV, printer, Chromecast or Linux virtual machine etc.
I have disabled and re-enabled Parental Controls. I have created a Bypass login account and deleted it.
At the moment I've had to turn off all Parental Controls to even use my devices. Not ideal with young kids, and (as with many) was one of the selling points of buying the router.
The problem was triggered when I temporarily disabled access (access control on genie network map) to my linux VM, and it would not boot without the network. As I disabled this on the network map I could not re-enable network access for the device because it was not on the network map any more because it would not boot without the network! So I went into the access control through the router web interface, and turned access control for that MAC address back on. That seems to have triggered the Parental Controls to get messed up for everything.
It's a pain that you have to do some things through Genie and others thru the web interface (and yet others thru OpenDNS).
Any ideas?
Dave
78 Replies
- Thanks JPCubish. Unfortunately I have an iPhone so I can't get the previous version.
Try to do the same steps but for Apple. A Google search should yield a way to role back, even for Apple. Keep mind, the Android version I mentioned above may NOT be the same for Apple, so try to research the versioning for your product.
Good luck.
I just had this EXACT same issue happen to me tonight. I was watching HBO on my smart TV, all of a sudden it stopped......I couldn't figure it out. I eventually decided to look at the router settings on my Phone App (Android - Samsung S7 - Verizon) and noticed the "Bypass Login" feature assigned to certain devices.
After reading this post, Zero One mentioned all of the devices set to "None" have been switched to Bypass Login, yet I NEVER DID ANYTHING.
All of the kids were set on Default Router Settings which i pre-set to block certain things or all things at certain times at night and on weekdays (school nights), but my devices are all jacked up now and I can't do anything unless I completely turn off all of the filters.
PLEASE HELP! This was a very expensive router and something like this shouldn't just "happen"........I was literally sitting on my couch watching a show and bam.........what......the heck......!
Protect your kids folks. A wide-open internet is like leaving your kids In public bathroom for hours a day alone.
Stay vigilant. this is a terrible mistake
- Same issue here. Can't seem to change the bypass mode. Need help to figure this out.
- When I saw there was an iOS update, I assumed the problem would be solved.....but you know what they say about assuming
- Yup. Netgear Has an obvious problem on their hands. Hopefully the SW Engineers can find a resolution. Their previous fix broke it. That is my finding. To bad. I liked the SW up until now.
Same issue the only device I do not have the issue with is my iphone 4s(which I have not updated the app on). uninstalled and reinstalled on galaxy s4 and is still saying I am logged into a bypass account but I don't even have one set up. Even my apple tv is showing a bypass.
My Apple TV's are showing the same. I see a new iOS Genie update was released today....didn't fix our issue.
I operate my app through an Android, as well as others on this forum, so the issues is not iOS or Android related, but i'm pretty certain it's directly related to the phone app, but who knows.
I'm going to Geek Squad tomorrow and they're going to try and diagnose the issue since Netgear won't respond to our concerns.
- Ok so I had Geek Squad support over the phone, they couldn't help so they sent me in store. I brought my entire network with me......they said they can't help in store and apologized for the phone rep wasting my time and Suggested i call Netgear directly because it clearly sounds like a application issue.
I did, the rep was rude, told me it was Geek Squads responsibility.....surprisingly she agreed to do a 3 way call with Geek Squad and we got a supervisor Carlos on the line. We talked for about 30 minutes and realized the lady with Netgear was lazy......we agreed to hang up and he called me right back, we did a 3 way call BACK to NETGEAR and got a different rep.
Went over everything again.....after about 30 more minutes me and the Geek Squad manager got them to speak with a higher up technician who then relayed the message that they're aware of known issues with iOS and Android phones and the Genie application....they're working on fixing it, buy no ETA on when it will be fixed.
It's clearly the update on the phone app.
There's no way to go back to the previous version so all we can do is wait........also, you can simply delete the phone application and run everything through the computer and it should work fine.....not as convenient, but it will eliminate the problem temporarily until they fix the phone application with a new update.
Hope this answers a lot of everyone's questions.Netgear just had an update to IOS that came out last week Ver 2.4.34 It didnt work. Lots of frustrated Netgear Genie Users. Hopefully someone is listening.
Wes
Its netgear.
Yes, you can go back to older version. See my thread above. I spent 4 minutes on google and found older version.
Using Geek Squad is like taking your Porsche to Cooters' Garage on the Dukes of Hazzard.
- I did read your thread and I'm unable to find the older version of the app through the app store.
When I google it, it sends me to a bunch of "what appears to be" untrustworthy websites.
So, how would you suggest I go about downloading that older version on my phone? - Yeap same problem since iOS 10 update I think. Maybe a coincidence but it's a major pain. Please fix it asap Netgear.
- Has anyone been able to obtain an update for a fix from Netgear on this? I spoke to them last week, and initially they denied there was an issue, and suggested everything mentioned in this thread as a fix. After pushing them a bit (and numerous requests to put me on hold to "check with others"), they confirmed it was a problem that needed to be addressed. Hopefully someone, somewhere is able to put enough pressure on Netgear to fix their own product. I am sure I am not the only one that purchased their product (Nighthawk X6) in part due to the parental control capabilities.
My workaround still works. Make sure if you change the controls from a particular device you use that same device to unset them.
