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Forum Discussion
Devices on my network stuck in Bypass login but I have no bypass login account
Hi all, Thanks for reading.
I had Parental controls working fine for a year. Now disaster. The router has changed the access level of a number of devices on my network. It has set a number of them to Bypass Login, although I have no Bypass Login acount. This includes devices like my TV, printer and Chromecast.
I have looked through the community issues and a couple have similar problems but the thread stops with a rep giving a boilerplate answer about logging on to your Bypass account thru Genie. Obviously I can't do this from my TV, printer, Chromecast or Linux virtual machine etc.
I have disabled and re-enabled Parental Controls. I have created a Bypass login account and deleted it.
At the moment I've had to turn off all Parental Controls to even use my devices. Not ideal with young kids, and (as with many) was one of the selling points of buying the router.
The problem was triggered when I temporarily disabled access (access control on genie network map) to my linux VM, and it would not boot without the network. As I disabled this on the network map I could not re-enable network access for the device because it was not on the network map any more because it would not boot without the network! So I went into the access control through the router web interface, and turned access control for that MAC address back on. That seems to have triggered the Parental Controls to get messed up for everything.
It's a pain that you have to do some things through Genie and others thru the web interface (and yet others thru OpenDNS).
Any ideas?
Dave
78 Replies
I am having the same situation. All my devices are showing bypass login so I can not change them. This is very disappointing as LPC was one of the reasons I purchased this unit. I have also seen other recent posts about LPC bypass issues - please fix.
I am on most current firmware 1.0.7.2 - I am running most recent Genie version 2.4.32. Also it is not feasable nor possible to load the Genie software on all my devices and disable bypass setting. Acctually I have tired this on several of my devices and it dosnt appear to work anyway.
Are LPC filter settings stored on router? Would a reset to factory reset filter settings?
Can you provide me steps on how can I reproduce this?
I have enabled LPC, tried to browse from a device and it's being blocked by LPC.
While LPC is enabled, I have turned on Access Control and it's still working as it should.
Retired_Member LPC Settings are not affected when you reset the router. The settings are in https://netgear.opendns.com
ElaineM wrote:
Can you provide me steps on how can I reproduce this?
I have enabled LPC, tried to browse from a device and it's being blocked by LPC.
While LPC is enabled, I have turned on Access Control and it's still working as it should.
Retired_Member LPC Settings are not affected when you reset the router. The settings are in https://netgear.opendns.com
I can not tell you becuase i do not know how / when it happened. I need to reset my lpc settings. As you can see I am not the only one that is having this issue. Please advise on what i need to do to reset.
Apparently I have the same problem started around 2 days ago... I was trying to modify individual device access setting via the network map. and discovered there are some device "stuck" at "bypasslogin" and no matter what I do i.e. via web... going opendns... nothing can be modified and is still stuck at "by pass login" . I cannot changee to "minimal" or "low" etc...
Exactly same problem here. Both child phones are stuck on Bypass login and I dont have any Bypass login accounts. I can't find anyway to reset them so.
I have the same problem. When using the app on my phone it has my son's phone and computer on bypass but if I use the app on my computer it is set to medium. It is exactly opposite for my daughter's phone and computer. Getting very frustrated....
- Hi, yes the DNS settings are correct.
Cheers,
Trev. - Not in my case. the same msg comes up if i try changing it using my android phone app. asking me to disable bypass login for the device first
Ok guys, I was able to replicate this now.
It seems that the filtering mode will only apply if you use the Genie app on the iOS and not on desktop Genie.
Not sure if it's the same thing with Genie app on Android, can somebody confirm?
I'm using Android so yes it is on that too.
Cheers,
Trev.
- Same here! Only changes on my iPod touch but changes right back to bypass
Same here since start of October! But go back to other device. Watch it changes back to bypass!
- Same here! I also was only able to moderate the setting back on my iPod touch which is iOS 10. Android won't work. And windows says check firmwhere not connected to internet when I am. It says I'm logged into a bypass already log out first. I checked open dns and no bypass exists
- It's still not fixed!!
- Nope I set mine to custom in open dns but only can use the custom settings if I set netgear to Minimal settings. Minimal settings is default settings that you customize. It's BACKWARDS. Now it's bypass accounts that don't exist. This is bs. I have went to open dns umbrella 14 day trial as back up till this is fixed.
This is happening to me too. My son has a wide open filter. NOT GOOD. Please fix ASAP. I have NO bypass account setup. The whole point of a parental filter is to have it work. He went from high filter to ZERO and I had no notice of the change.
Same issues here. Noticed it changed after updating the Genie App on IOS10 iPad and iPhone. Hopefully a new revision to the Genie App will resolve the issue.
- Any idea when you will have a fix for this problem? I've been checking this thread for days
Since the silence is deafening from NetGear, I will share my work around. Steps:
1. Uninstall most recent Genie from device (my case Android)
2. Google search Genie version 2.4.26 (older version)
3. Install older version on device and reset the network devices with the "Bypass mode" set.
TURN OFF AUTO UPDATES on your device or you will get the new hosed Genie version back again.
Have a nice day !
Makes sense JPCubish.....might be tough on IOS though.
