Getting an "Unspecified error" from Genie Timeline resident App that keeps repeating every second with annoying sound. Acknowledging the error pop-up window does not clear message because it keeps repeating. I believe the error was initiated when I interrupted (paused) a ReadySHARE backup that was unintentionally started. Subsequently, I restarted and completed the backup, but the repeating error message continued throughout and thereafter. The only way I was able to stop the message and beeping was to use Task Manager to terminate the process GenieTimelineService.exe. Obviously this drastic action defeats the scheduled backups by the ReadySHARE application. How can I permanently clear the error message? Also please fix the bug that initially triggered the error and please eliminate the unnecessary annoying beeping from the logic.

Thanks for the feedback Dexter. I did as you suggested and unintstalled, then re-installed the ReadyShare Vault application on my Windows XP desktop Dell computer. This cleared the error. I then modified the backup settings (frequency and max storage size) and started a new backup. This new backup ran to 99% complete (1 item remaining) and again triggered the repetitious "unspecified error" message. Again the error will not clear when acknowledged. I subsequently rebooted the PC and the error message returns. I re-opened the ReadyShare app, which still showed 99% complete, then paused and resumed the backup. The backup status now indicates 100% complete, but the error meesage persists. I have also since installed ReadyShare Vault on my new Windows 10 Dell laptop and sucessfully ran a backup with no error messages. Do you have any other ideas regarding the "unspecified error" message that continues on my Windows XP machine? Darrell

Hey Dexter DexterJBI have the same setup as the previous post could you please send me a message as well as to what this fix is? Or post if so everyone can see?

Hi DexterJB, I installed the latest versions of Genie and Readyshare vault on a different PC running windows 10 as well and it worked just fine. I am guessing this issue we are seeing is with the update process from one version to the next. Since uninstalling and reinstalling doesn't fix the issue, could it be that the uninstall doesn't remove everything it needs to? Could you provide any insight on what else we may want to delete in order to get a fresh install?

I am having the same exact issues and it won't stop or go away. Has there been a resolution yet?

Hi DLSchmidt11, Have you tried uninstalling and re-installing the app then going through the backup setup again? Regards, Dexter Community Team

Genie Timeline Unspecified Error | NETGEAR Communities

32 Replies

DexterJB
NETGEAR Moderator
May 30, 2017
Hi DLSchmidt11,

Have you tried uninstalling and re-installing the app then going through the backup setup again?

Regards,

Dexter

Community Team
- DLSchmidt11
  Tutor
  May 31, 2017
  Thanks for the feedback Dexter. I did as you suggested and unintstalled, then re-installed the ReadyShare Vault application on my Windows XP desktop Dell computer. This cleared the error. I then modified the backup settings (frequency and max storage size) and started a new backup. This new backup ran to 99% complete (1 item remaining) and again triggered the repetitious "unspecified error" message. Again the error will not clear when acknowledged. I subsequently rebooted the PC and the error message returns. I re-opened the ReadyShare app, which still showed 99% complete, then paused and resumed the backup. The backup status now indicates 100% complete, but the error meesage persists.
  
  I have also since installed ReadyShare Vault on my new Windows 10 Dell laptop and sucessfully ran a backup with no error messages. Do you have any other ideas regarding the "unspecified error" message that continues on my Windows XP machine?
  
  Darrell
  - DexterJB
    NETGEAR Moderator
    Jun 13, 2017
    Hi DLSchmidt11,
    
    I have sent you a message. Please check your inbox.
    
    Regards,
    
    Dexter
    
    Community Team
Abuelo
Aspirant
Jul 21, 2017
bfd245
Aspirant
Jul 22, 2017
i also have the same issue on my Nighthawk X6 R8000 .
dprice03
Aspirant
Dec 01, 2017
Hello I am also getting this annoying error message (Genie Timelline Unspecified Error). From reading through the posts, simply uninstalling it does not work. PLEASE let me know how to PERMANENTLY remove this annoying error message. Thank you!
- myryde77
  Star
  Dec 01, 2017
  Install the old version. The new one won't work
  - evandene
    Aspirant
    Feb 14, 2018
    I have the same problem. Genie Timeline error (Windows 10) From where can I download the old version? I found a link somewhere but that didn't work anymore
- myryde77
  Star
  Dec 01, 2017
  Install the old version. New one won't work
  - Thompa3642
    Tutor
    Dec 16, 2017
    Hi ,
    I am experincing teh same issues.
    Where do I download the old version from?
    My R6700v2 disconnects from the internet every day and it seems this generates the error message in the GenietimeLine error... or coud it be the other way around?
    Anyway, can you please advise to remove this annoying error? I have to switch of my speakers - which has other consequences!
    thanks in anticipation,
    Allan
Leesmith
Aspirant
Jan 24, 2018
I’m getting the error to can I just delete the program off my computer. It’s very annoying
- myryde77
  Star
  Jan 24, 2018
  Yes

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Genie Timeline Unspecified Error