Hi,Every time I launch backup, it genie timeline crashes. Additionally, Readycloud cannot write to or download files to the external hard drive or 120gb flashdrive (NTFS formatted) plugged into the usb port. Files can be seen and new folders can be created. I did try installing the old drivers per instructions provided in other discussioons, but nothing works. Otherwise, the router works fine. I specifically purchased and paid extra money for a these features. I find the persistent problems with this software dating back several years problematic. Might be my last Netgear product. router model: R6700v2firmware: v1.1.0.38win10, 32 bitrca cambio tabletThanks, I appreciate any help.

Like everyone else Netgear Genie crashes. I spent some time going through the community files and these problems go back years. Whilst there have been various fixes suggested, people continue reporting the same problems. I would encourage Netgear and they do appear to read this forum to tell us how and when this problem will be fixed. Netgear the floor is yours! Regards

Sadly I am using the latest version and I have even tried past fixes which reverted to earlier drivers. Looking through other posts on the community site, there are a lot of users who are and have been experiencing similar problems for a long time. Regards

Hi,When I open Netgear Readyshare Vault, then click on the Backup tab, I get the following message: 'Genie Timeline has stopped working'. At that point, the program closes. I've reinstalled the software several times and tried installing the older drivers. Nothing helped. I'm running a Windows 10 tablet. No android or Mac software present. I'd appreciate any troubleshooting tips. Bob

Exactly the same behavior. Win 7. Sw and fe updated.Thanks

Hi Dexter, Could you send me the same message? I am having the same issue as rvwaal. Updated the readyshare vault and installed the genie now when i hit backup in readyshare vault it gives the error attached. I have uninstalled and reinstalled several times. My previous version was working but not backing everything up it was supposed to so i updated and now this. Thanks, Doug

Netgear Genie crashes | NETGEAR Communities

21 Replies

michaelkenward
Guru - Experienced User
Jul 10, 2017
rvwaal wrote:

Hi,
Every time I launch backup, it genie timeline crashes.
.

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.

And what is "timeline crashes"?
- rvwaal
  Guide
  Jul 10, 2017
  Hi,
  When I open Netgear Readyshare Vault, then click on the Backup tab, I get the following message: 'Genie Timeline has stopped working'. At that point, the program closes. I've reinstalled the software several times and tried installing the older drivers. Nothing helped.
  
  I'm running a Windows 10 tablet. No android or Mac software present.
  
  I'd appreciate any troubleshooting tips.
  
  Bob
  - DexterJB
    NETGEAR Moderator
    Jul 27, 2017
    Hi rvwaal,
    
    I have sent you a message. Please check your inbox.
    
    Regards,
    
    Dexter
    
    Community Team
rjsargeant
Initiate
Nov 20, 2017
Like everyone else Netgear Genie crashes. I spent some time going through the community files and these problems go back years. Whilst there have been various fixes suggested, people continue reporting the same problems. I would encourage Netgear and they do appear to read this forum to tell us how and when this problem will be fixed. Netgear the floor is yours!

Regards
- michaelkenward
  Guru - Experienced User
  Nov 20, 2017
  rjsargeant wrote:
  
  Like everyone else Netgear Genie crashes.
  
  Nope. Works here.
  
  If you are referring to the desktop genie for Windows, Netgear has a habit of sneaking out new versions without telling us. It certainly does not provide an automated update process.
  
  So from time to time I go and get the latest version:
  
  genie Landing Page | Apps | Discover | Home | NETGEAR
  - rjsargeant
    Initiate
    Nov 20, 2017
    Sadly I am using the latest version and I have even tried past fixes which reverted to earlier drivers. Looking through other posts on the community site, there are a lot of users who are and have been experiencing similar problems for a long time.
    
    Regards

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Netgear Genie crashes