running iphone ios 15.4 unable to log into my router with the nighthawk app. i have changed the router password and deleted the special characters without success. i have deleted the nighthawk app several times without success.Is there an issue with the IOS or router software (updated to latest version)Alson not running a VPN

Let us know if a reset and setup from scratch and ensure you log out of the router web page works to help get the NH app to fully connect. ARMD wrote: I forgot i can backup my settings then reset router and import the settings again.

Nighthawk app not logging in to r7000 router

18 Replies

plemans
Guru - Experienced User
Mar 28, 2022
Are you able to log in through the browser?

We've been seeing a lot of reports of people not able to use the app to log in.
- ARMD
  Aspirant
  Mar 28, 2022
  no using nighthawk app. no problem using safari to log in to router using 192.168.1.1
- ARMD
  Aspirant
  Mar 29, 2022
  any other insights into the app issue?
  - plemans
    Guru - Experienced User
    Mar 30, 2022
    we're waiting on netgear to have a response/app update as well.
    
    I've seen some try a factory reset but it doesn't help many
jbraun
Tutor
Apr 18, 2022
As others have mentioned, I used to be able to login into my R7000 router with fw V1.0.11.134_10.2.119 using the Nighthawk Android app. I can easily login via regular browser (on same phone as app even), I've uninstalled the NH app but no difference. Not sure if this happened after last fw upgrade.
- ARMD
  Aspirant
  Apr 18, 2022
  I had to factory reset router and reinstall my settings. relogging in to netgear app now works. i just updated the netgear app and same issue happened and again had to reset router and reimport my settings. now the app once again works on my iphone. it is a pain in the neck to have to keep doing this and not sure why it is happening.
  - ARMD
    Aspirant
    Apr 22, 2022
    my nighthawk app keeps kicking me out of my router and i have to keep factory resetting it. this is annoying and not sure why this keeps happening.
Rottenweiler
Guide
Jul 17, 2022
IF on a newer iOS device,
Try disabling WiFi Private Address and Limit IP address tracking on the phone.

If using an iOS device, go to settings, Wifi, click the blue "info" circle icon, scroll down, turn OFF Private WiFi Address and turn OFF Limit IP tracking...
THEN restart phone, try loading Nighthawk app again.

(NOT my original work, found while scrolling 1000 community forum posts on Netgear*com)
Good luck, Hope that helps. Worked instantly for me and I have been struggling for DAYS to fix this problem.
- ARMD
  Aspirant
  Jul 17, 2022
  still did not work. of note is on the r7000 router there is no remote access available to turn on. that option is gone.

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Nighthawk app not logging in to r7000 router