The Genie app was finally working the way it was supposed with pausing connections, etc but then I went an upgraded to the latest firmware and its hosed up Genie. It shows two routers now, one with a serial and one without. I can't connect to the one with the serial number anymore. The second one lists as R8000 (N/A) and doesn't allow remote access. Anybody have any idea what happened here? It's like the firmware upgrade created a duplicate router entry in Netgears DB and they don't match anymore. Please help!!

DexterJB It's kind of disappointing that I'm actually troubleshooting for your guys instead of the other way around. I should get paid for this. 1. Downgraded firmware to x.x.32. Everything works again. 2. Was able to unregister the router3. Upgraded to current firmware x.x.364. Re-registered (only one shows up now)5. Same problem. It won't log into the router from the Mac Version of the Genie NOR the iOS version of the app. It just spins and spins and then says Login Failed. Router timed out. There CLEARLY is something wrong with the apps connection with the new firmware. Hopefully you guys actually acknowledge it and fix it soon. I can't be the only one having this problem. Until then, back down to x.x.32

This is here is just plain sad netgear guys come on help us out.

I upgraded my R8000 firmware to 1.0.3.36 and now can't log in in admin. I've restored it to factory settings too many times.. It asks me to re-register and create a password. But if I try to log in to check if there is new firmware or change the channels, I can't log in. I can't really do much of anything. I use Macs 95% of the time, but the pc I have (Windows 10) won't work either.So how do you downgrade back to 1.0.3.32? I don't see how I can even do that since I can't login When I type in the password it spins and then just says "Login failed. The router response timed out." This must be an apparent fail. The router has been working fine until now.

Any fix to this yet? Or time for a new brand of router?

I've still remained on the previous version. I think I had a response from one of the guys and I ignored it. Tired of being guinea pig for companies when I find something wrong. There was an app update a while back. If someone can confirm it works then I'll upgrade. Otherwise, I don't know. I've been looking into the Orbi mesh product but I'm second guessing whether than's worth it.

R8000 no longer connects remotely with Genie app after latest firmware

42 Replies

Showsome
Apprentice
Jul 17, 2017
No fix yet. All I keep getting told by Dexter is the engineers are working on it.
- Holyevil75
  Initiate
  Jul 20, 2017
  I also have the same problem after the update .Genie does Not connect .
  - ivhansen
    Star
    Jul 20, 2017
    1. Genie wont work as descibed
    2. Airplay is unstable
    3. Random lock/restart
    
    You may run an old and potentially vulnerable firmware (+1y old). Genie will work, but other problems may be related to that version. And you are of cause more vulnerable to cyber attacks.
    There is no reason to hope for a firmwareupdate as R8000 is now an older product in Netgears range. So you buy this products with the known flaws, that may or may not be critical to your use, with the well known and -documented support from Netgear.
Showsome
Apprentice
Jul 10, 2017
In the mean time I will just have to keep catching my teenage son finding porn sites and infecting my computer because I can not access my parental controls!
Showsome
Apprentice
Jul 06, 2017
The Genie app is just a mess right now there are several threads of people having issues and they have done nothing about it. I have not been able to acces my parental controls thanks to the only being able to get to them through the app. This has been going on for months
ChadB72
Initiate
Jul 06, 2017
Should work, may work... but it does not. I think you've missunderstood the issue. No one is having a problem updating or accessing via Ethernet. It's that the Genia app DOES NOT work with the latest firmware.
- DexterJB
  NETGEAR Moderator
  Jul 10, 2017
  Hi all,
  
  There is no update from engineering yet. Rest assured, this is being worked on.
  
  Regards,
  
  Dexter
  
  Community Team
  - Capster13
    Guide
    Jul 17, 2017
    Is there any solution to this yet? I can no longer use the destop application or the iphone/ipad applications. I can only log onto the router via the webpage.
ivhansen
Star
Jun 13, 2017
This is a basic thing that has to work, and it should be very easy for Netgear to solve. I got R8000 today. Shocking to find so little will to resolve or find a workaround - for months that is... Can we trust Netgear to even try solving this?
Yabx2
Tutor
Jun 13, 2017
Same here I have three kids and made me buy this router. It work for couple months and this latest firmware made it useless.
Yabx2
Tutor
Jun 13, 2017
I am calling this weekend and will ask for my money back. If Netgear cares they should send an email or statement at least to all the owners.
Abeebers
Aspirant
Jun 13, 2017
I have been having this same problem! I just bought this router 3 months ago so this is very frustrating not being able to use these features
Yabx2
Tutor
Jun 13, 2017
I am still ybder warranty and have done lots of trouble shooting after the latest firmware upgrade. Still no luck cannot access router using my galaxy s8. The feature that made me buy this a router is only available on the app, setting parental control per device. I want to return the router and get linksys/cisco instead. If we think about it Netgear broke broke our routers.
fury88
Star
Jun 06, 2017
I've still remained on the previous version. I think I had a response from one of the guys and I ignored it. Tired of being guinea pig for companies when I find something wrong. There was an app update a while back. If someone can confirm it works then I'll upgrade. Otherwise, I don't know. I've been looking into the Orbi mesh product but I'm second guessing whether than's worth it.

Forum Discussion

R8000 no longer connects remotely with Genie app after latest firmware