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fredboer's avatar
fredboer
Star
Feb 06, 2022
Solved

Can't maintain connection with Epson 3830 - and issues with HP wireless printers.

Background:

My new Nighthawk MK62 AS1800 Mesh router and satellite are providing great coverage and high speeds. Setup was a breeze. BUT... I cannot maintain a wireless connection to my (also new) Epson ET-3830 inkjet printer. After several telephone conversations with tech support from both Epson and Netgear, Epson blames Netgear, and Netgear blames Epson. They both have thrown in the towel. At issue appears to be the need for a "dual band" router which can separate 2.4 and 5 bands. 

 

Solutions tried:

I have tried a number of possible solutions found on the internet/community forums. All firmware updated. Everything reset over and over. Manually selecting a 2.4 channel (tried 1,6 and 11). Turning off AX functionality. Static IP. Nothing worked. (Note: I thought of replacing the printer. I called HP and asked about their wireless inkjets. They told me they "are not fully compatible" with the Nightawk Mesh wifi system. So, I expect similar issues with other 2.4 printers)

 

My question:

Does anyone think this is something that might ever be fixed in a firmware update from Netgear? Is it possible a firmware update could even institute a significant change like enabling the ability to separate the 2.4 and 5 Ghz bands?

 

Thanks!

Fred

 

 

 

 

  • fredboer's avatar
    fredboer
    Feb 06, 2022

    Oh, wait... you suggested the satellite. Sorry not to read more carefully. I have only one satellite. It is positioned on the main floor, and uses an ethernet cable as a backhaul. If I bought a *third* satellite, and used it wirelessly, I suppose I could then use the etherenet connection to the printer. Would that work? Still. I don't feel like spending even more money - since for everything but the printer, the wifi is great.

    Thanks for the suggestion!


    Fred

17 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 06, 2022

    From looking at it, the ET-3830 has an ethernet port. Why not wire it into one of the satellites? 

    • fredboer's avatar
      fredboer
      Star
      Feb 06, 2022
      plemans wrote:

      From looking at it, the ET-3830 has an ethernet port. Why not wire it into one of the satellites? 

      Yes, thank you. That does work. However I want to place the printer in an upstairs bedroom. There is no ethernet connection, and I don't want to have to run a cable up two floors from the basement. You are correct in suggesting this - currently I have put the printer in the basement and have hard-wired it to the network. That works, but I was hoping that a brand new router and a brand new printer would be able to communicate wirelessly.

    • fredboer's avatar
      fredboer
      Star
      Feb 06, 2022

      Oh, wait... you suggested the satellite. Sorry not to read more carefully. I have only one satellite. It is positioned on the main floor, and uses an ethernet cable as a backhaul. If I bought a *third* satellite, and used it wirelessly, I suppose I could then use the etherenet connection to the printer. Would that work? Still. I don't feel like spending even more money - since for everything but the printer, the wifi is great.

      Thanks for the suggestion!


      Fred

      • plemans's avatar
        plemans
        Guru - Experienced User
        Feb 06, 2022

        Is your home wired? 

        could the printer be placed somewhere there's a wired access? 

        I've had great luck with wiring in all my printers. 

  • PaoloPe's avatar
    PaoloPe
    Guide
    Feb 07, 2022

    Hi,

    try to reach, using web interface, Advaced (Tab) -> Advanced Setup -> Wireless Settings 

    Try to disable:

    "Enable AX"

    "Enable MU-MIMO"

    "Enable Implicit..."

     

    Verify if one of this parameters conflicts with your wireless printer.

     

    Paolo P. - ITA

     

    • fredboer's avatar
      fredboer
      Star
      Feb 07, 2022

      Hi! 

       

      I have, already, tried disabling "AX". It didn't help.

       

      I'll try the other two, I'll report back.

       

      THanks!

      Fred

       

    • fredboer's avatar
      fredboer
      Star
      Feb 07, 2022

      Oh, I'll try them individually, and then as a group.

       

       

      • fredboer's avatar
        fredboer
        Star
        Feb 07, 2022

        The documentation tells me I can enable/disable MU-MIMO, but that setting is not present with my router... hm.. another question...

         

         

    • fredboer's avatar
      fredboer
      Star
      Feb 10, 2022

      P.S. Just thought I should post that I had cause to talk to tech support about another question, and the technician and I got talking about the printer disconnecting. He suggested that I disable broadcasting the SSID. I didn't save the conversation but by disabling broadcasting (under the 5 GHZ settings) this would resolve the issue. He also suggested setting a "Short Preamble". I was dubious, but it seems to have worked. I've gone a couple of days without a disconnection.

       

      Thought I'd post that here in case it might help someone else. 

       

      I appreciate the help and suggestions that were provided here!

       

      Fred :)