I have asked the tech support to install the product andhave issues of sattelite disconnect everynight. I have talked to them about help and have updated the firmware. It did not help at all. Tech support told me to move the unit closer to the router, and this did not help at all. Every morning I have to reconnect the unit. Anyone have suggestion on how to fix this problem. It has been 6 months and need to get this work properly

So I see speeds are the same at the MR and MS. So what wired speeds do you see if you turn OFF EVERYTHING accept for the modem and MR and just one wired PC connected behind the MR. Same speeds? or anything different? I see your using v102 FW, There is v122 available if you wanna try: https://community.netgear.com/t5/Nighthawk-Mesh-System/New-MK6x-series-MR60-MS60-FW-v1-1-6-122-Released/td-p/2162308/jump-to/first-unread-message

You have the MR60? What firmware is on it and the satellites?How big is your home? What materials are you interior walls/floors/ceilings made from? How far from the router is the satellites? How many satellites do you have? what modem/gateway is the router connected to? Is it only the satellites that disconnect? The router stays working fine? How do you know they're disconnecting? Details are key in help out.

Yes I have MR60Frimware V1.0.6.112The house size is 2000SFwood stud, drywall, carpet floor materialdistance between 15-20 feetModem is by verizonIt is satellite that disconnect.The red or orange light is on at the sametime, my light controls is not accessible. The router is on the first floor and the one satellite on the 2nd floor, the other satellite is on the first floor at the othe side of the house from the router

RayVil79 wrote: Yes I have MR60 Frimware V1.0.6.112 The house size is 2000SF wood stud, drywall, carpet floor material distance between 15-20 feet---they should be at least 30ft away from each other. Modem is by verizon---Verizon likes to use modem/router combo devices. What gateway is it? Is it in passthrough/modem only mode? otherwise you can be in a double nat? It is satellite that disconnect.---Just one of them? both of them? The red or orange light is on at the sametime, my light controls is not accessible.---Not sure exactly what you mean by this. What red/organge light? The router is on the first floor and the one satellite on the 2nd floor, the other satellite is on the first floor at the othe side of the house from the router

The netgear tech support had told me more than 10 times to move the satellite closer to the router, which to me it does no make sense.My verizon modem is seprate from the router. I complete remove connectition the old router from the modem.The satellites disconnect at different times and the frequency of disconnecting varies from one another. The satellite on my second floor disconnect more often than the one on the same floor as the router.The satellite have blue light when it is connected and functioning. Red orange light when not connected and not functioning. Today I reset the satellite by using a paper clip on the pinhole behind the box. At the present time, it is blue. How long it will stay blue. I would not know becuase I reset it twice this morning. The tech support yesterday even question my power supply to the unti. How can the power supply affect the disconnecting of the satellite, when all my electronics in my house is powered by a UPS.

MR^0 disconnecting | NETGEAR Communities

20 Replies

plemans
Guru - Experienced User
Nov 03, 2021
You have the MR60?

What firmware is on it and the satellites?
How big is your home?

What materials are you interior walls/floors/ceilings made from?

How far from the router is the satellites?

How many satellites do you have?

what modem/gateway is the router connected to?

Is it only the satellites that disconnect? The router stays working fine?

How do you know they're disconnecting?

Details are key in help out.
- RayVil79
  Aspirant
  Nov 03, 2021
  Yes I have MR60
  Frimware V1.0.6.112
  The house size is 2000SF
  wood stud, drywall, carpet floor material
  distance between 15-20 feet
  Modem is by verizon
  It is satellite that disconnect.
  The red or orange light is on at the sametime, my light controls is not accessible.
  
  The router is on the first floor and the one satellite on the 2nd floor,
  the other satellite is on the first floor at the othe side of the house from the router
  - plemans
    Guru - Experienced User
    Nov 03, 2021
    RayVil79 wrote:
    
    Yes I have MR60
    
    Frimware V1.0.6.112
    
    The house size is 2000SF
    
    wood stud, drywall, carpet floor material
    
    distance between 15-20 feet---they should be at least 30ft away from each other.
    
    Modem is by verizon---Verizon likes to use modem/router combo devices. What gateway is it? Is it in passthrough/modem only mode? otherwise you can be in a double nat?
    
    It is satellite that disconnect.---Just one of them? both of them?
    
    The red or orange light is on at the sametime, my light controls is not accessible.---Not sure exactly what you mean by this. What red/organge light?
    
    The router is on the first floor and the one satellite on the 2nd floor,
    
    the other satellite is on the first floor at the othe side of the house from the router
FURRYe38
Guru - Experienced User
Nov 04, 2021
What is the Mfr and model# of the ethernet switch in the configuration?
- grajkovic
  Aspirant
  Dec 02, 2021
  For my configuration, I'm using two Netgear switches (that worked fine for this Ethernet backhaul prior to mid-year firmware for MR60/MS60), but they are:
  Netgear GS108
  Netgear GS116
  
  What I *think* may be happening, I think that the EEE 802.3az "green ethernet" feature may be interfering with the most recent firmware builds of these devices - nothing else in my configuration changed - firmware upgrade for MR60/MS60 and "boom", Internet connection works for a bit, Ethernet backhaul to two APs, and then the link degrades rapidly.
  
  Remove one satellite, and the link is OK.
  
  Configuration goes:
  Modem --> GS108
  GS108 --> Satellite 1 (Currently Disconnected)
  GS108 --> GS116--> Satellite 2 (Connected)
  
  If I reconnect Satellite 1, things work ok for a few hours, and then BOOM, Internet connectivity becomes unrealiable - network connectivity "iffy".
  
  Ethernet throughput is WORSE than Wireless throughput - this was not the case before.
  
  So to resolve things in the interim, I've enabled Wi-Fi on all devices that I would otherwise Ethernet connect; not ideal.
  
  Before I scrap the architecture and get new switches - I want confidence in a solution before I throw money at the problem.
  - FURRYe38
    Guru - Experienced User
    Dec 02, 2021
    grajkovic wrote:
    
    For my configuration, I'm using two Netgear switches (that worked fine for this Ethernet backhaul prior to mid-year firmware for MR60/MS60), but they are:
    
    Netgear GS108
    
    Netgear GS116
    
    What I *think* may be happening, I think that the EEE 802.3az "green ethernet" feature may be interfering with the most recent firmware builds of these devices - nothing else in my configuration changed - firmware upgrade for MR60/MS60 and "boom", Internet connection works for a bit, Ethernet backhaul to two APs, and then the link degrades rapidly.
    
    Remove one satellite, and the link is OK.
    
    Configuration goes:
    
    Modem --> GS108 <Where is the MR60 in all of this? I presume it's between the ISP modem an your GS108 switch?
    
    GS108 --> Satellite 1 (Currently Disconnected)
    
    GS108 --> GS116--> Satellite 2 (Connected)
    
    Be sure all your cables are of good quality. CAT6 is recommended and it's not recommended to mixed older CAT# versions with newer versions. Keep with 1 CAT# version.
    
    Also might try newer FW version for the 60 series:
    
    https://community.netgear.com/t5/Nighthawk-Mesh-System/New-MK6x-series-MR60-MS60-FW-v1-1-6-122-Released/td-p/2162308/jump-to/first-unread-message
    
    If I reconnect Satellite 1, things work ok for a few hours, and then BOOM, Internet connectivity becomes unrealiable - network connectivity "iffy".
    
    Ethernet throughput is WORSE than Wireless throughput - this was not the case before.
    
    So to resolve things in the interim, I've enabled Wi-Fi on all devices that I would otherwise Ethernet connect; not ideal.
    
    Before I scrap the architecture and get new switches - I want confidence in a solution before I throw money at the problem.

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MR^0 disconnecting