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Nighthawk Mesh Wifi 6 Router MR60 Dropping Satellite Connections
I bought an MR60 system from Costco last June. It was worked fine up until the last couple of weeks.
Recently its begun dropping connections to the Satellites. There is no way that I can find to troubleshoot what the problem will be.
Looking at the administration website (192.168.1.1) it looks like all 5G wireless connections are being dropped, which would explain why the satellites are losing connection. But I don't really see anything definitive. I've taken to walking around the house with a WiFi analyzer, but that's not indicating any issues. All the wired connections still work fine.
I've tried everything to work around it, but this morning my family went into open revolt and demanded that I roll back to the older WiFi system.
Tomorrow I'll be returning to Costco to see if I can get a refund.
Just purchased this about a week ago. For the first couple of days, was having the same issue as everyone else here, but since assigning the satellites static IPs, it has been rock solid. The other thing I did (as a result of having issues with my Sonos) was changed the wireless channels for both 5gHz and 2.4gHz, based on what the Wifi analytics (in the app) told me were the best channels to use. I doubt changing the channels did anything, but assigning the static IPs sure seemed to help (as suggested by another user). Just wanted to post this, to confirm what others had suggested.
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Hi Napoleond,
Welcome to the community! What firmware version is your Nighthawk mesh system currently on? You may check to see if there is a firmware update available for your system.
Christian
I'm having the same problem. I got the MR60 Mesh system at Costco last summer. It worked fine up until about three weeks ago. The satellites constantly are dropping the signal. I've checked to see if firmware updates are available but it say there aren't any available. I have Comcast 250MB internet. I switched to the Nighthawk from an Orbi because I found out that Orbi was not compatible with Comcast. Ugh. Any ideas?
I have troubleshooted this with the netgear technical team as part of the complementary support and I found no resolution. I returned the item at Costcto and bought another set and again running into the same issue. I hope they have a documented solution for it
I have satelite connection drop problem too. router and satelite firmware level upated to latest on the download, satelite connection drops still......
Same issue here - running up to date firmware.
I'm past the 90 days and apparently getting hardware support is an act of congress.
If there aren't any ideas - this 3 1/2 month old mesh system will be visiting the recycling center!
Netgear - would you like to lose a decades long customer?
Nighthawk Mesh Wifi 6 Router MR60
Same issue. I have spent so much time on the phone with Netgear and still no resolution. I get the working for a short time and the satellites disconnect. Netgear is silent on this issue. When I brought up all the threads on this issue I was told you cant always trust what people put on here. Very disappointing.
- Same issue here, I’m absolutely over it. This is a garbage solution that Costco needs to stop carrying. I had Orbi previously and it’s essentially the same garbage. I’m actually surprised how crappy this stuff really is, they made better products once upon a time. I trusted Costco’s own vetting process, I’ll be returning these tomorrow.
Total garbage, save your money. - Got the prime day deal on Eero and will be putting this on eBay.
- Good call!
- Nighthawk Router Mesh system is total garbage. My old WiFi with booster occasionally dropped signal. I spend 10-15 minutes a day, everyday, trouble shooting to get everything talking again. I will be taking this garbage product back.
Hello Mike_B80,
Welcome to the community! Have you had a moment to get in contact with our support team regarding your issue(s)? Newly purchased devices are provided with 90 days of complimentary support.
https://www.netgear.com/support/contact.aspx
Christian
- Dont bother. They are junk. Could you return them to the store? I had the same issues. Netgeat couldn't get them to work. After I investigated further the are known for problems
I have a fix that worked for me if interested.
- So guys the mesh device I bought started having issues with the internet port losing connection to the internet. After research it’s an issue that people have had with this model since 2020 and Netgear hasn’t seemed to patch the issue. So I decided to turn it from router mode to AP mode and disabled the WiFi on my Comcast modem things runs with no internet drop and the performance seems to be better.
Just purchased this about a week ago. For the first couple of days, was having the same issue as everyone else here, but since assigning the satellites static IPs, it has been rock solid. The other thing I did (as a result of having issues with my Sonos) was changed the wireless channels for both 5gHz and 2.4gHz, based on what the Wifi analytics (in the app) told me were the best channels to use. I doubt changing the channels did anything, but assigning the static IPs sure seemed to help (as suggested by another user). Just wanted to post this, to confirm what others had suggested.
I been having numerous drops being hardwired in and through wifi.
How did you assign the satellites static IPs? Throught the Nighthawk app?You can assigned IP address reservations for the MS on the MRs web page using a PC or Laptop and a web browser connected to the MRs web page.
