XR1000 2.4 Stops working

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polscifreak wrote:

For about the last two months, the 2.4 band will stop working and nothing can connect to it. Rebooting the router fixes it.

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What does "stops working" mean?  The 2.4 GHz LED goes off?

Have you enabled smart connect? This will combine 2.4 GHx and 5 GHz onb to a single SSID.

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

How is the wifi settings configured? 

What do you have connected to the 2.4Ghz radio? 

Any Wifi Neighbors near by? If so, how many?

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polscifreak wrote:
I bought an XR1000 a couple of years ago and haven't had any issues until recently.

For about the last two months, the 2.4 band will stop working and nothing can connect to it. Rebooting the router fixes it.

I've tried several firmware versions and have the same result.

Any ideas?

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