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Forum Discussion
XR300 cannot replace ISP modem / router
Hi there,
I have an XR300, Factory Reset, updated firmware.
I am in New Zealand and trying to user the XR300 to replace the router provided by ISP. I followed the steps from ISP, as per this page.
https://support.stuff-fibre.co.nz/hc/en-us/articles/225062348-Can-I-use-my-own-router-or-modem-
I am having fibre connection, and followed the fibre settings but cannot get this working. Any other suggestions by any users, that I need to do ? Is there anyone who has ran into the same problem I am facing? Thanks.
20 Replies
- The XR300 is only a router which mean it does need a router or modem to plug into to get internet, unless you have an ONT you can connect it to. How is the ISP router connected to the internet e.g. coax cable
- Hi,
I have got the ONT. The XR300 was connected to the same port on the ONT as the ISP router was connected.- So have you set the VLAN Settings as well otherwise you won't get a connection without them.
- Hi there.
We are having the same issues. We are with Vodafone and have a fibre connection. Bought the XR300 today as Vodafone's stock modem is so slow and useless. We are connecting the router directly to the fibre box - ethernet cable from the GEN1 port on fibre box directly into the yellow WAN port on the router. All the LED lights are white, except the internet access one which is orange. Vodafone states our fibre connection is working perfectly.
We simply cant seem to set it up,and neither of us are tech wizards.
Did you manage to sort yours out?- Sorry to hear you're having this issue as well, have you followed all the suggestions thus far to see if that resolves it?
- No. I am still having the same issue. No internet.
I am sure that all thr configs are in place as suggested by my ISP.- I've just fixed mine! Called vodafone and was told the VLAN must be enabled, and that the VLAN ID is 10. Once I enabled that the router rebooted and had the white LED internet light. I also called up netgear and spoke with someone (honestly they weren't much help). They told me to change the router MAC address to be the same as the computers MAC address. I was then put on hold, and I played around with the VLAN setting which fixed the problem. Who is your internet provider?
