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Solved
XR500 & Xbox One X
Hi Everyone,
I have a CM1000 connected to a XR500. My XR500 connects directly to my Xbox One X, Hardwired with IPV6, QoS, and UPNP activated, and connected to my PS4 wired as well. Everything else is connected wirelessly.
My issue is: Everynight and/or Every morning lately when I turn on the xbox, there no internet supplied to the system. Everything connnected wirelessly still works but the system gets a Teredo IP Error. I restart the router and everything works fine again. Is there something I can change or fix? Never had this issue with the R9000
Additional Info: Xbox uses a different DNS Server compared to Router ISP DNS Server. Static IP for IPV4 is set currently. Cat6 cable is connecting Xbox to router. Xbox is running IPV6 when router restarts but limits to Just IPV4 when it acts up.
NETGEAR have publicly released the firmware that fixes disconnection issues.
If anyone is still having this issue, please ensure you have upgraded to the latest firmware (2.3.2.32 or later): https://www.netgear.com/support/product/XR500.aspx#download
52 Replies
- Can you turn off the instant on mode on the console and see if that resolves the issue please? If so I have already raised it as a bug to be fixed.
Yes, I can try that and see if it changes, However, I will be waiting until it happens again before I try that method. So far since the 30th I have not had it happen so it is apparently intermittent.
Okay, so I just turned my xbox on and it's disconnected from internet, again hardwired in. I am now trying what you had asked Netduma-Fraser. I have changed it over to energy-saving mode from instant-on mode to see if it fixes the issue..
Additional information about the modem and router noticed prior to restart: I have noticed that the lights on the router and modem are working as they should. (On and blinking white. XR500) (On green lights, and only internet flashing. CM1000)
Additionally all devices connected through wirelessly are working properly.
I just posted this same reply to another thread just like this one:
I am having the same issue as the original poster.
I am currently on
Firmware Version V2.2.1.10
I am forced to use this version because I needed VLAN tagging to actually work since I have fiber to my home through a GPON or ONT. When I first tried to setup my router, I had to plug my old one in and download the firmware to a USB then plug the new router in to update the firmware since I had the VLAN tagging 404 error.
I have fiber directly to the outside of my house (1,000mbps upload 1,000mbps download) connected to a GPON / ONT and CAT6 from the ONT to the inside of my house connected directly into the XR500.
No matter what I do with the QOS, GEO filtering, turning off 5g etc the result is still the same. My internet for the first few days would go offline and the router became unusable, where I couldn't login to the rotuer via webpage on any device connected to it every morning. Now it is doing it day and night sporadically. Last night at midnight it went off randomly while I was in the middle of a ESEA pug ong CSGO, while I was streaming live to twitch. This evening it went off randomly while I was typing up emails for work.
When I try to log into the router to look at the logs, I cannot connect to the router via webpage through 192.168.1.1
The only way to get things working again is to reboot my router. When I am having the issue all lights are normal flashing white, the only time they turn orange is after I hit reboot and the router is coming back up. This is extremeley frustrating and I tried calling Jason at level 3 but it was his day off. I am about 24 hours from taking this thing back and giving up. I HIGHLY suspect this is a firmware related issue that needs to be addressed asap, I am seeing the issue more and more as I search online for the solution. Also I saw somewhere someone mentioned being on a dynamic IP which most of are and when there is an IP change that could be the issue, or even something to do with the MAC address after the IP has changed...
Hey iNSOM,
You actually brought up something I didn't think to add. I too am running Firmware V2.2.1.10. However, your issue is slightly more bizarre/unusual, at least to me, only due to the fact that mine was only affecting the devices hardwired into the router and had been very intermittent. (Currently not having the issue, but it has only been a couple days since. *Knock on wood*)
Are you using a modem/router combo in succession to the XR500?
- Hi iNSOM, I have sent you a PM.
- Just a heads up, latest Alpha build for the Xbox One has addressed this issue according to the change log. Hopefully it'll fix the problem when it leaves the insider program.
They've also fixed the WiFi issue on the Xbox disconnecting from the internet when the console was on Instant On mode.XRaptor29, I guess I will just have to wait and see.
Netduma-Fraser Update: My Xbox One is disconnected on start-up from the Internet while Instant-on mode was disabled, so this was not the fix we were hoping for.
Again, stating from above:
- Lights are normally flashing on router
- Xbox will reconnect after router is rebooted.
- Xbox is hardwired and is one of the two hardwired that are affected (PS4 hardwired also, is disconnected)
- Everything connected wirelessly is working fine.
- QoS, IPV6, and UPNP are active.
- Latest Alpha build to Xbox has this in the fixes
System:
Fixes to the stability of the console going in and out of the Instant On power mode.
Looks like Xbox has figured out the problem hopefully.
XRaptor29 wrote:
Latest Alpha build to Xbox has this in the fixes
System:
Fixes to the stability of the console going in and out of the Instant On power mode.
Looks like Xbox has figured out the problem hopefully.I have the latest Alpha Build for Xbox One X. I've had NO issues w/ disconnects and Instant On power mode.
NETGEAR have publicly released the firmware that fixes disconnection issues.
If anyone is still having this issue, please ensure you have upgraded to the latest firmware (2.3.2.32 or later): https://www.netgear.com/support/product/XR500.aspx#download
So i clicked on that link related to instant on causing connection issue. and they are all saying after resetting the xbox one x and after doing a full restart on the console they have connection again. That is not the case for the XR500. Ive reset my console first whenever this happened to me when instant on is on. But still after the reset all lan ports are still down not just the console. The only way to fix that for me is too soft reboot my XR500 and Modem. Also i have had instant on for my Xbox one x turned off now for about 3 weeks. And i am running the newest firmware that ends in 23. and today my Xbox had no connection and all the lan ports where not working.. So i reset my router and modem remotley and now it is working again. Every time this happens the xbox will give itself a ip address because the router will not communicate until the XR500 is reset. Ive even left my console turn on and reset the XR500 before and after it is reset BAM Xbox has connection again. So no Frazer his post is not related to what the XR500 is doing. Please get this fixed... My wife and I are gamers and this drives us nuts.. Do you all have any ideas yet for a fix? Or is there a update coming out soon?
- I responded to the other topic you posted in Shaun
I explained why it is not related to the Xbox though in this topic.. And my name is Sean...
Netduma-Fraser wrote:
I responded to the other topic you posted in Shaun
