NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 wifi calling is really bad
So i bought the XR500 last month and since i have bought this router ive had a lot of problems. But for this post im going to stick to the wifi calling. Everything time i use the WiFI feature is not working well at all. when my wife or i try to make calls on our phones people have a hard time hearing us and it breaks up alot. and at our household we have to have wifi calling because our service provider signal is bad in that area. Before i bought this router we had the r7000 netgear router and we both stills have the same phones. so please give me some pointers on what i can do to make the wifi calling better. whensurfing the internet on the devices there is no issue at all only doesnt work good at all with the wifi calling
14 Replies
Hi Sean - it's tricky to help you with this one as it's a NETGEAR issue. Do you have Smart Connect on WiFi enabled? If not, do you know which band you are connecting to (5GHz or 2.4GHz)?
I often find WiFi calling takes about 10-30 seconds to activate when I first connect to the router. I assume you are not seeing it at all over a period of time?
Netduma_Jack wrote:
Hi Sean - it's tricky to help you with this one as it's a NETGEAR issue. Do you have Smart Connect on WiFi enabled? If not, do you know which band you are connecting to (5GHz or 2.4GHz)?
I often find WiFi calling takes about 10-30 seconds to activate when I first connect to the router. I assume you are not seeing it at all over a period of time?
my wifes phone and my phone are connected to the 5GHZ. my yeah it usally takes about 30 seconds to start ringing but also at times it will not ring at all. smart connect is enabled ive disasbled and it and nothing changed. i have the iphone 8plus my wife has the iphone10x or whatever it is called she has hdr-10 on hers. my netgear r7000 was great with wifi calling up until i got this one. smart connect was turned on also for that router as well
- I'd recommend calling Netgear support, they should be able to help you resolve this issue.
What are your current settings?
Is Smart Connect, MIMO and Beamforming enabled?
Are you using manual channels for 2.4Ghz and 5Ghz? Try manual channel 1, 6 or 11 and any unused channel on 5Ghz. Don't use Auto.
What securty mode are you using? Try WPA2 and AES only and not Auto.
Is Enable 11k enabled here:
Disable it if it is to test.
Appreciate the suggestions.
Smart Connect, Beamforming and MIMO are all enabled. I am connected to the 5Ghz band Channel 161 after doing a quick scan in my neighbourhood as it's the least congested. Security mode is WPA2 with AES. Unfortunately, so luck still.
I have disabled 11K too. Is it safe to keep it disabled or should I re-enable it? What does it do?
Lets try disabling Smart Connect and MIMO and test again on 5ghz.
What OS version is loaded on the phone?
11k is Fast Roaming. It can be left disabled. You can enable it later again if you want to try it.
Retired_Member wrote:
Appreciate the suggestions.
Smart Connect, Beamforming and MIMO are all enabled. I am connected to the 5Ghz band Channel 161 after doing a quick scan in my neighbourhood as it's the least congested. Security mode is WPA2 with AES. Unfortunately, so luck still.
I have disabled 11K too. Is it safe to keep it disabled or should I re-enable it? What does it do?
