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Forum Discussion
Orbi app not connecting via Local or Anywhere Access, cant log in from PC as administrator.
I have an Orbi AX4200 RBR750 WiFi 6 router with two satellites, but I am unable to connect through Anywhere Access or locally. My Nighthawk CM2000 2.5Gb cable modem is connected to a Mediacom ISP 1Gb fiber line. I use Windows Defender across my iPhone, iPad, and PC, as well as the Windows Defender VPN on these devices. My PC runs Total Defense Internet Security Suite CE 25.4. I also use an iPhone 16 with iOS 26.0.1, accessing Anywhere Access remotely and Local access when on-site.
The ORBI app version is 2.48.0.43. Oddly, the app shows that I am connected with a green dot under "Your Products" in Anywhere Access, but it then displays a message saying, "Device is Offline," which it is not. I am also unable to log in via Orbilogin.net or the IP address.
My WiFi, ISP, and network are functioning fine, but I lack local or remote access to perform updates, reboot remotely, or check activity.
Thanks in advance for any assistance in resolving or identifying the issue with connecting.
5 Replies
What FW version is loaded on the Orbi system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesHave you tried connecting to the system with out all the security and any VPN enabled as a quick test to see if you can access the routers web page?
Since the CM modem is modem only, RBR web page should be accessible all the time at 192.168.1.1 unless you use a different IP address string.
Not able to obtain the firmware version without connecting remotely. I am not currently at this location with the ORBI. My app is not currently allowing me to look up the info. Indicates I'm connected via Anywhere Access but then pops up a dialog box saying Device is offline.
When onsite last Monday I disabled VPN turned off security sw. I tried to log in but would not allow me, cant remember the message I received.
I will try your recommendation when I return to the remote location unless you have a suggestion that would allow me to log in remotely? Thanks
I am also unable to log in via Orbilogin.net or the IP address.
The DNS relay server in Netgear routers has been programmed to recognize a number of URLs as "special" (routerlogin.com, routerlogin.net, orbilogin.com, orbilogin.net) and return the LAN IP address of the router itself rather than ask internet DNS servers to resolve the URL into an IP address.
It might worth a few minutes to confirm that this process is working correctly. On the PC, open a Command window (CMD) and type the command:
nslookup orbilogin.net
Does this report the expected IP address? (typically the LAN IP of the Orbi router is 192.168.1.1 or 10.0.0.1, but the user could have set it to some other value during the initial configuration)
In what way does the login fail? (authentication box does not appear? credentials are rejected?)
Thanks for the suggestions - I am not currently in the location with the Orbi Router / Satellite's so I will need to test when I return to this location unless I can test remote? I only have basic IT skills so apologies if I ask stupid questions. I ran the CMD indicated in current location and it reported the expected IP address but I have a totally different system in this location.
