Hello, trying to enable remote access. I open the app for orbi on my phone and go in to enable remote access. I click the slide and it says enabled, and then I watch as the slide goes back to off. Any ideas?

If you are on an android device, I recommend you: Go to settings -> App data clear the app cache and app data for the Orbi App then Uninstall the app Reboot the android Reinstall the Orbi App See if the app works on your wireless network (internally) Turn off wireless on your phone See if the app works remotely (through your phone data plan) If you are on android, there should be a similar thing you can do.

Can you enabled Remote Access with in the routers web page using a web browser on a PC?

Yes I can and that works fine. It's just the app that is not working.

Try to disable it this time with the PC then try to enable it with the mobile app. Are you on the same network at home when doing this or at a remote location? What mobile device are you using? Happening with any other devices?

vicko wrote: ....... I click the slide and it says enabled, and then I watch as the slide goes back to off. Any ideas? By any chance, is your Orbi set in AP mode? Remote management is not supported in AP Mode.

orbi remote access | NETGEAR Communities

17 Replies

FURRYe38
Guru
Jan 16, 2019
Can you enabled Remote Access with in the routers web page using a web browser on a PC?
- vicko
  Aspirant
  Jan 16, 2019
  Yes I can and that works fine. It's just the app that is not working.
  - FURRYe38
    Guru
    Jan 16, 2019
    Try to disable it this time with the PC then try to enable it with the mobile app.
    
    Are you on the same network at home when doing this or at a remote location?
    
    What mobile device are you using?
    
    Happening with any other devices?
ekhalil
Master
Jan 16, 2019
vicko wrote:

....... I click the slide and it says enabled, and then I watch as the slide goes back to off. Any ideas?

By any chance, is your Orbi set in AP mode? Remote management is not supported in AP Mode.
- Chuck_M
  Mentor
  Jan 16, 2019
  If you are on an android device, I recommend you:
  
  Go to settings -> App data
  
  clear the app cache and app data for the Orbi App
  
  then Uninstall the app
  
  Reboot the android
  
  Reinstall the Orbi App
  
  See if the app works on your wireless network (internally)
  
  Turn off wireless on your phone
  
  See if the app works remotely (through your phone data plan)
  
  If you are on android, there should be a similar thing you can do.
- vicko
  Aspirant
  Jan 17, 2019
  Nope, in router mode
  - grubbster
    Aspirant
    Jan 17, 2019
    This happened with my Pixel 3 also. It happened about the same time as the January security update. Was working before and quit after the update. That's probably what borked it.

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orbi remote access