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Forum Discussion
Orbi satellite showing connected on orbilogin but not in app
I have the RBK50 system which has been working well for a few months with the satellite connected to the router via wifi. My house is wired with Cat5e and today I connected the satellite to the router with a wired connection with expectation that ethernet backhaul would further enhance the stability. It is running the .44 firmware.
Now the satellite shows as connected via 'wired' with connection status listed as good and backhaul status listed as good when I login on orbilogin.net. However, none of my 50 devices show as being connected to the satellite in attached devices section. Everything is connected to orbi router.
When I go to the orbi app, the satellite is listed as 'offline'.
Why is there a discrepancy in the orbilogin vs the app and why arent any devices connected to the satellite?
How can this be fixed?
Thanks in advance.
17 Replies
I have a the same issue with another RBS20 hard wired to the system. I am running the latest firmware on the RBK50 (V2.3.5.30), and V2.3.5.26 on the RBS20. I did some testing around the house and concluded that when the satellite is hard wired then it is part of the RBR50 (router) connection, they no longer act as individual units (i.e. offline) but simply extending the signal from the router unit if this makes sense. Therefore, everything is connected to the orbi router.
Performance wise I think it is still getting signals from the closest unit (either router or satellite) as I am still getting the same speed even when I am far away from the router. I also noticed that you are not able to identify the system through the orbi app if your mobile device is connected via a statellite, you can only access it when it is connected to the router (I run my one in AP mode). This is another way you can verify that your devices are not solely connected to the router unit.
Morever, when the satellites are hard wired, they are not able to perform a firmware update unless you put them back to statellite mode (i.e. disconnect the wire).
I think it will be nice for Netgear to fix the bug so that correct staus gets displayed, it is simply giving false information. However, I don't think it is impacting the performance.
- This is very helpful. Thanks.
So based on your tests it appears that once hard wired, all devices will die connected only to the router and all satellites will show as ‘offline’ in orbi app.
Doesn’t Netgear think that the community should be informed in order to minimize confusion?Correct. All hard wired satellites will show as ‘offline’ in orbi app but in fact they are just connected to the orbi router. The ‘offline’ status is confusing but technically correct as they have dropped the function being a satellite and extending the router signal instead.
Your devices will connect to the closest unit (or whichever gives the strongest signal) but in orbilogin you will only see them connect to the router. As I said, you can test whether a device is connected to the router or satellite by using the orbi app on that device.
To be honest, there are quite a few things that Netgear should fix regarding both orbilogin and the orbi app. I hope they will get to the bottom of it in the near future.
I have obseved different results to your experience with devices all showing connected to the router if you satellites are wired. I see the have seen the devices connected to the satellites in both the Orbi app and orbi login. Then when I added a third satellite, I started seeing the satellites showing as "offline" in the Orbi app and not devices connecting to them. What makes me believe that the satellite is offline is the signal strength of devices close to the satelline are the same when the satellite is powered or not and that the device shows as connected to the router in both the app and the orbi login. I am going to try a full factory reset on all my devices tomorrow when no one else is in the house to see if the problem clears up.
I'm seeing the same issue you report, i.e. 2 wireless sattliets online, but the third (wired) is offline. Also, I happen to be using them in AP mode (not router mode) in case that makes a difference.
Only other setting I can think may impact this is that I have "daisy chain" disabled.
- I have a satellite - not hardwired - ring is blue, online through Orbilogin it shows connection is good, but through app it shows offline. None of our devices can or are connected to it (not found). I have factory reset the satellite, it comes up blue, but not truly connected. Help!!
Kaspy23 wrote:
I have a satellite - not hardwired - ring is blue, online through Orbilogin it shows connection is good, but through app it shows offline. None of our devices can or are connected to it (not found). I have factory reset the satellite, it comes up blue, but not truly connected. Help!!Sounds just like mines... I have my satellite in my garage, where my phone would normally switch to LTE. I noticed it was still receiving a strong connection to my wifi network, and the devices nearby were responding normally as if connected to the satellite... even though the app says they are connected to Router. I say if your devices are working and the orbilogin looks right, just leave it. Maybe the app needs an update.
This happened to me today. For some reason, the Orbi Router got knocked off line. I rebooted it, and had to re connect the Satellite. I noticed after I got the blue light from the satellite, that it was not showing up on the Orbi app. Also, all the devices I usually connect to the Satellite are now showing an unusual strong connection to the Router. You reminded me about the orbilogin so I logged in there, and everything seems right. The satellite shows, and all my devices. I assume there is an issue with the app.