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Forum Discussion
Cannot access Orbi AX4200 anymore
I have the
Orbi AX4200 WiFi 6 High-Performance Router (RBR750)
I used to be able to either go to orbilogin.net or use the Orbi Android application to manage the device.
Now, even after multiple power cycles, I cannot access the device. Any IP or url I try doesn't connect and the Orbi app says "No devices available".
However, both my wifi and internet are working fine.
Any suggestions?
7 Replies
Thanks, the IP of my Orbi (on my ATT) is 192.168.1.64.
The IP of my home machine is 10.0.0.2 (on the Orbi).
I tried 10.0.0.1 and 10.0.0.254 as well
When I go to orbilogin.com I get ERR_CONNECTION_REFUSEDthe IP of my Orbi (on my ATT) is 192.168.1.64.
The IP of my home machine is 10.0.0.2 (on the Orbi).
Then 10.0.0.1 should connect you to the Orbi's web page, and 192.168.1.1 should connect you to the AT&T gateway's web page.
When I go to orbilogin.com I get ERR_CONNECTION_REFUSED
Are you also getting this with 10.0.0.1?
A reset might be needed.
You'll need to reset the RBR.
Correct. I'm wired to the Orbi RBR750 and 192.168.1.1 isn't getting the web page to come up.
I've got AT&T Fiber Model: BGW320-500I've got the wifi turned off on it. It's directly connected to the Orbi for my home network.
I was hoping to avoid a factory reset, but looks like that's the route I need to take.
Correct. I'm wired to the Orbi RBR750 and 192.168.1.1 isn't getting the web page to come up.
Before you do a massive reconfiguration, you should check that your PC IP address is on the 192.168.1.x subnet. If it says something else, post back the address. Note that the LAN addresses are private (not internet routable), so it is safe to post them.
FWIW, double-NAT isn't as dreadful as some here always say, so if your internet has always worked before, then there is no reason to change anything.
Your ISP modem already had a router built in. Might check the connecting PCs IP address it gets from the Orbi router and see if maybe the IP address changed to a 10.x something address. if not, then Ya, reset will be needed.
FYI,
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
Static IP Address Configuration for AP Mode | NETGEAR Communities
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
So using a wired PC and web brower pointed at 192.168.1.1 isn't getting the RBRs web page to come up?
If not, then you might do a factory reset on the RBR by pressing the reset button in back for 15 seconds then release. Give about 5 minutes then with one wired PC and web browser, walk thru the setup wizard:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
