Connect to Arlo doorbell camera

jc5712 wrote:

Just installed a new Netgear Orbi mesh router.

What model router?

jc5712 wrote:

My Gen 1 Arlo door bell camera will not connect. Arlo tech support was unable to solve the problem. Anyone else know or have this issue?  Arlo only operates on 2.4 g

Correct.  Though in my experience you can ignore the advice in their app to connect your phone to 2.4g.  I've omstalled several cameras with no issues.

Is the doorbell still in your Arlo account?  Or did you remove it?  Is this the AVD1001 or is it the AVD2001?

While Orbi does use a single SSID, some models let you control power for each band.  If yours has that feature, you can turn down the power on the other channels to "encourage" the phone to connect to 2.4 g.

Also, if you still have the old router, you can temporarily switch back to it, and set it up to use the same network name/password as the Orbi.  Then reinstall the doorbell, and switch back to the Orbi.

What model router?

A:It is Netgear  Orbi,  from the box label it is # "RBK752P-100NAS"     on the bottom of the main unit it says" RBR750P"

jc5712 wrote:

My Gen 1 Arlo door bell camera will not connect. Arlo tech support was unable to solve the problem. Anyone else know or have this issue?  Arlo only operates on 2.4 g

Correct.  Though in my experience you can ignore the advice in their app to connect your phone to 2.4g.  I've omstalled several cameras with no issues.

Is the doorbell still in your Arlo account?  Or did you remove it?  Is this the AVD1001 or is it the AVD2001?

A: It is no longer in the Arlo app, but it is showing in the Orbi app, button greyed out, other devices are green dots.  It is AVD1001.

That is the funny thing, the Orbi app logged it in the device list when going thru the Arlo set up, but it won't work. 

While Orbi does use a single SSID, some models let you control power for each band.  If yours has that feature, you can turn down the power on the other channels to "encourage" the phone to connect to 2.4 g.

A: I am sort of tech savy but not familiar with what you mentioned or where to look for it.  The box says " Tri band" and lists 2.4 g.

Also, if you still have the old router, you can temporarily switch back to it, and set it up to use the same network name/password as the Orbi.  Then reinstall the doorbell, and switch back to the Orbi.

A: I still have the old router Linksys 1900.  I used an extender too to reach the door bell. That sounds confusing what you suggested I try. I was going to look for another brand of doorbell camera that has a working track record with mesh and Netgear Orbi.  Do you know of another brand I could buy ?

That would be easier.  

and a P/S,  I have a  "Kuna" porch light with a hidden camera built into it.  It connected no problem. //

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jc5712 wrote:

It is Netgear  Orbi,  from the box label it is # "RBK752P-100NAS"     on the bottom of the main unit it says" RBR750P"

So a 750P.  (Some Orbi models don't let you set power levels, but I think the 750P does).  FURRYe38​ likely knows.

This is not a model I've owned, but I believe you will find transmit power if you

1. go into the web ui,
2. select the advanced tab
3. select "advanced setup" at the bottom
4. select "wireless settings" (under "advanced setup")

You might also look at the wireless setup page (after selecting to the advanced tab).

You want to reduce the power of the 5 ghz radio - temporarily setting it to 10%

jc5712 wrote:

A: It is no longer in the Arlo app, but it is showing in the Orbi app, button greyed out, other devices are green dots.  It is AVD1001.

 

That is the funny thing, the Orbi app logged it in the device list when going thru the Arlo set up, but it won't work.

There are two steps in getting the doorbell back into your account.

1. the doorbell needs to join your new wifi network.  That step was successful.
2. the app then needs to find the doorbell on your network.  That has apparently failed.

The second step has worked with my Orbi routers, but it has been quite a while since I needed to install the AVD1001. 

FWIW, my normal practice is to set up my new router to use the same wifi network name and password as the old one.  Then I don't need to change the setup on any of my client devices (including Arlo cameras).  I don't recall what Orbi model I was using when I first set up the doorbell - likely it was an RBR50, not the 870 I am using now).

Anyway, before you give up, try reducing the power of the 5 ghz transmission during the install attempt.  Make sure your phone is connected to your home wifi (maybe disable mobile data during the install).  If you use a VPN, then make sure it is turned off. 

jc5712 wrote:

I used an extender to to reach the door bell.

Then the doorbell was connected to the extender wifi.  The idea here is to get the camera to reconnect to the extender network, but setting up the extender to use the current Orbi network name and password.   Then trick the doorbell into connecting the the Orbi.

You'd

1. temporarily change the Orbi network name to something else
2. connect up the extender to the Orbi (instead of the old router)
3. change the extender network name to match the final Orbi network name and password you want
4. do the install
5. power down the extender
6. change the Orbi network name back 

At this point the AVD1001 should join the Orbi network

But try reducing the 5 ghz power first.

jc5712 wrote:

I was going to look for another brand of doorbell camera that has a working track record with mesh and Netgear Orbi.

I've only used Arlo cameras myself (FWIW, I am also a superuser on the Arlo community forum).  I don't have personal experience with other vendor's smart doorbells.

If you are prepared to buy something, you could also get a VMB4540 smarthub, and connect that the the Orbi satellite that is closest to the doorbell (which you do with ethernet, not wifi).  Then you could add the smarthub to your Arlo account, and then connect the doorbell to the smarthub.

a couple things to add. 

1. the dock option is a great one if you have it. When I had arlo, I tried to have as many as possible on the dock as I could connect local storage
2. Try setting up the orbi with an IoT network and it only as wpa2. Some of those older devices struggled with wpa2/wpa3 mixed mode or even just wpa3

Thank you all for assisting with this, I have my homework now. I'll post back when I try these options. /

jc5712.  

I tried most options, even bought at smart hub by Arlo.  Nothing has worked. I am buying a doorbell camera from another mfg.

One I found offers  2.4  and 5g  signals.  We will see how it goes.  Thanks everyone for your help, much appreciated. 

before giving up, something to try. Setup a phone hotspot with the exact same ssid/password as the orbi. Shut off the orbi. Then go through setup on the arlo with it connecting to the phones hotspot (with the exact same ssid/password as router). See if its sets up. If it does, let the camera go through updates and go online. ONce that's done, shut off the hotspot and turn the orbi back on. See if it connects. When arlo first started connecting to mesh setups, I had to do that a time or two but I haven't had to do that in almost a decade. Worth a shot through