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Enable Email Logging and Router Reboots
NOTICE:
For ANY users seeing mysterious reboots of there 7 or 8 series RBR routers rebooting at random or at specific time frames, we'd like to ask you to enable Email Logging of the RBR and configure it to send email logs to a email account of your choosing:
After the Orbi is configured, observe and monitor the received logs and monitor the RBR's IPaddress/debug.htm web page for System Uptime. Take notice of the current time and observe this web page for next 24-72 hours. Observe and monitor any wireless or wired disconnections or any application pause or application disconnections during this time frame.
Gmail Email Configuration:
I use Gmail on mine and on May 31st Google disabled and removed Allow Less Secure apps on there services so if you use Gmail, you need to enable 2FA on your Gmail account profile then as for a 3rd party application Password thats generated by Google. Input this in to the RBRs email configuration. Password given will be a random 16 character (???? ???? ???? ????) format.
https://support.google.com/accounts/answer/185833
Take note of better or worse behavior. What FW Version your using.
Let us know what you observe please.
Ok, enabling email logs seems to help stop the RBR mysterious rebooting. Mines been online for 4+ days:
Uptime would have been more however we had a brown out last Wednesday.
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Any ideas when Netgear will fix this?
Nope.
We are currently in testing of this issue to see if this is the main reason we are seeing these mysterious reboots. So far my RBR850 has been online for 2+days now with Email logging enabled with zero reboots. Where as before, it was rebooting every 6-7 hours.
We've advised NG of what we are seeing and the details is all.
Where do you get the 3rd party google pw?
Ok, enabling email logs seems to help stop the RBR mysterious rebooting. Mines been online for 4+ days:
Uptime would have been more however we had a brown out last Wednesday.
I've been up for 15+ days and agree something has helped stabilize at the moment as I was almost every 12 hours previously and I knew there was no need to go into AP mode as my setup used to work solid for years!
Glad it's working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
cdp1276 wrote:
I've been up for 15+ days and agree something has helped stabilize at the moment as I was almost every 12 hours previously and I knew there was no need to go into AP mode as my setup used to work solid for years!
No Reboots Here on RBK853 . . .
Let me start off by saying all FW Updates have been and are installed via "tDFWI" or if after install an issue arises I run a 30/30/30. If necessary, I'll reinstall the FW which at that point is no big deal. Through out the years, I have used DDWRT, Tomato and other third-party FW on my Netgear Routers. So the intense install process was part of it all along.
From day one I have had eMail Notification Turned On with all Options Selected. I have been using it since it was first introduced. I have had VoIP service and questionable, until lately, ISPs where I needed to watch what is going on with my connection and who was/is trying to, at one time constantly contacting my VoIP ATA's. Lots of DDoSs.
So part of my initial installation of the RBR850 on an RBK853 system was to setup the eMail Notification. For a short time it wouldn't work. Once I reviewed the settings, I realized that the Outgoing Port was set wrong for the type eMail I was wanting to use. Once I changed that from the default, every thing has worked great since. And has since except when I put all my IoT on my Guest Network. I started getting my set eMail at Midnight and now 3 others throughout the day depicting the Guest Network Shuffle. I wish I could turn that off. Although the eMails range from the whole Guest Network IP range of devices shuffling to one or two entries when a device(s) dropped off or lose their way. I wish I could do IP Reservations for GN Devices.
Through all this I have had "No Reboots". Except those I initiated or expected.
RBR: System Uptime: 10 days 12:29:09
RBS1: System Uptime :12 days 18:15:9
RBS2: System Uptime :12 days 18:15:28I've not used email notifications for my Orbi systems. Until it was suggested to try this.
I only use the ERASE button on the RBRs UI for a factory reset. Press the reset button the RBS for 15 seconds then release.
Would be interesting to see if your system sees any mysterious reboots with a factory reset, setup from scratch and don't enable email logging. However, I believe we have enough feedback in regards to what users have been seeing with out email logs enabled initially so at least email logs are now helping to keep users systems more stable.I've disabled email logging on my 8 series last nite to see what happens. So far, no reboots. I presume that if I did a FR and setup from scratch with out enabling email logging, the RBR may exhibit the mysterious reboot.
NG has been advised of this.
- I enabled email logging by adding incorrect email configs and credentials. It seems to bring stability still, so just enabling it without working is enough.
This solution is looking good for me.
Basic Information
Firmware Version: V4.6.8.2_2.1.9
dumaos: v3.0.410
seal: v2.1.5.37-2
seal_services: v2.1.5.12-0
armor-bd: v2.2.100.3
spc-circle: v3.25.0.2
System Uptime: 5 days 19:29:04- When will NG come up with the firmware update that will fix the issue instead of having this ridiculous workaround? I don't want to configure my Orbi to send out emails to fix a bad firmware release.
NG doesn't publish when FW updates for forth coming. Sorry.
codejanitor wrote:
When will NG come up with the firmware update that will fix the issue instead of having this ridiculous workaround? I don't want to configure my Orbi to send out emails to fix a bad firmware release.
This fix is amazing! It's been stable for the longest I can remember, 13 days!
RBR750 WiFi Access Point
Basic Information
Firmware Version: V4.6.8.5_2.1.9
dumaos: v3.0.410
seal: v2.1.5.37-2
seal_services: v2.1.5.12-0
armor-bd: v2.2.100.3
spc-circle: v3.25.0.2
CPU Load: 31.10%
Memory Usage(Used/Total): 404 MB/874 MB
System Uptime: 13 days 03:08:02
Nice.
Were hoping NG can get this fixed so email logs don't have to be used. No idea when that will be though.
You got me beat - 3 days. No, wait - back down. Yep, 3 days....
- What was the fix? Just the firmware?
For what?
Whats in this thread is as fix for mysterious reboots on RBRs for those that are seeing this. There are some that are not having any problems with reboots so this fix is not needed.
PuppyCrack wrote:
What was the fix? Just the firmware?
FYI, my 753 system has been up for 10 days since installing V4.6.8.5_2.1.9. I do NOT have email logging turned on.
Good to hear.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?How many RBS do you have deployed?
How many devices do you have connected?
d700 wrote:
FYI, my 753 system has been up for 10 days since installing V4.6.8.5_2.1.9. I do NOT have email logging turned on.
Hi all,
Here is my experience with this quick fix.
I have 1x RBR850 and 3x RBS850 with 70+ connected devices on my network.
All was working fine for the 12 months I've had this setup and suddenly on July 14th the router started to drop connection from the internet fiber gateway as well as dropping DHCP to all connected devices.
I upgraded my whole setup to Firmware Version 4.6.8.5, did a factory reset on the RBR850, applied all my previous parameters from a backup, and enabled the Email Logging quick fix as described.
It did work for 1 day and then connection dropping problem came back.
My second attempt has been working since 4 days and here is what I did.
Factory reset the RBR850, re-created my parameters configuration from scratch and not from a backup, applied the Email Logging quick fix with a emailing frequency every hour instead of every day.
I am guessing the process of emailing logs is clearing out file space thus preventing the RBR850 to go in the buggy mode.
And because I have 70+ connected device, I have to run this process on an hourly basis instead of daily basis.
Hope this helps.
I almost dropped my Orbi setup to buy something else, this forum was quite helpful.
Looking forward to the new firmware version with the permanent fix.
Be sure to make a new back up since you FR and set up from scratch.
Yes NG knows of this issue with the RBR reboot, logging and email logging.
You have a lot of device so I guess you need to email log hourly. You can try disabling email logging and see if the system continues to work ok. I found that after I had email logging enabled and the system worked for 3 days, I just unchecked the disable box for email logging and the system continued to work with out any reboots. Only when I FR and setup again did the reboots return.
Ya, no idea when that fix will come in.
Considering the work to redo the set-up from scratch, I have obviously done a parameters backup.
The time spent on this is worth to me more than the hardware, so I am not touching anything until the next firmware !
Hope that Netgear learns from this and put more ressources into firmware development.
At that price point, we are expecting stuff that just work.
I am delighted to have found this page. Thanks very much for the excellent suggestions.
Like many, my Orbri RBR750 was randomly rebooting a few times a day.
I did the following: 1) Configured the gmail setings correctly 2) Enabled emailing of the log day 3) Updated to the latest F/W.
My router has bee running for > 3 days now without issue:
Basic Information
Firmware Version: V4.6.8.5_2.1.9
dumaos: v3.0.410
seal: v2.1.5.37-2
seal_services: v2.1.5.12-0
armor-bd: v2.2.100.3
spc-circle: v3.25.0.2
CPU Load: 12.80%
Memory Usage(Used/Total): 331 MB/874 MB
System Uptime: 3 days 10:06:11
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡And just to give you more confidence of stability mine is at 39 days and the only reason not longer is I updated the latest firmware but before this was up for weeks as well...
Basic Information
Firmware Version: V4.6.8.5_2.1.9
dumaos: v3.0.410
seal: v2.1.5.37-2
seal_services: v2.1.5.12-0
armor-bd: v2.2.100.3
spc-circle: v3.25.0.2
CPU Load: 11.65%
Memory Usage(Used/Total): 392 MB/874 MB
System Uptime: 39 days 12:06:19
Very nice. 👍
Not perfect but better than before. Implemented this "fix" yesterday evening. So far maybe 3 reboots (just had one a moment ago).
A real fix would definitely be nice. 3 in almost two days is better than 15-20 a day. 0 is the goal 😕
