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New RBR750 / RBS750 Firmware Version 4.6.3.16 Released
Security Fixes:
- Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
- Fixes the issue where the speed test shows incorrect results.
Download Link:
RBR750: https://www.downloads.netgear.com/files/GDC/RBK752/RBR750-V4.6.3.16.zip
RBS750: https://www.downloads.netgear.com/files/GDC/RBK752/RBS750-V4.6.3.16.zip
Firmware Update Instructions:
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
If you manually update, be sure to update the RBS first, then RBR lastly.
NOTE: After the FW files are loaded and the RBS and RBR are ready, power OFF the RBS and RBR for 2 minutes then back ON. Unplug the power adapters from the power wall outlet.
This article applies to:
RBK752
RBK753
RBK753S
RBK754
RBR750
RBS750
Let us know how it works for you.
305 Replies
- My experience with the V 16 upgrade is mixed and hard to understand.
As suggested, I powered off all my devices and let the nighthawk docsis modem sync up, and then repowered my main router, let it sync, then repowered the satellite.
I did not do a factory reset which the Netgear admin said was ok.
For about 10 hours, everything was great. Download speeds as measured by the Orbi app were back to 900 mb. Thruput - both wired and wireless was excellent: 600 on wired connections and 400-500 mb on wireless.
Suddenly the wireless thruput as measured on the speed test dropped to 10 - 20 mb. The hardwired speed test had not changed. The Orbi app still reported download for ~800/850 mb but there was just a trickle of data being pumped out of the system.
I have several wired devices (an Apple 4k streamer) connected to the satellite. They were stuttering and buffering all over the place.
I checked the modem and the connection, SNR, and power levels were all nominal. I do not think it was a provider issue.
I repowered the base station and the satellite - let everything sync up and now I'm back to 400 - 500 mb wireless.
Does anyone have any thoughts?
Last point: this was the behavior that the migration to version 4x initiated.
Model: RBR50|Orbi AC3000 Tri-band WiFi RouterWhat is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Stephonline wrote:
My experience with the V 16 upgrade is mixed and hard to understand.
As suggested, I powered off all my devices and let the nighthawk docsis modem sync up, and then repowered my main router, let it sync, then repowered the satellite.
I did not do a factory reset which the Netgear admin said was ok.
For about 10 hours, everything was great. Download speeds as measured by the Orbi app were back to 900 mb. Thruput - both wired and wireless was excellent: 600 on wired connections and 400-500 mb on wireless.
Suddenly the wireless thruput as measured on the speed test dropped to 10 - 20 mb. The hardwired speed test had not changed. The Orbi app still reported download for ~800/850 mb but there was just a trickle of data being pumped out of the system.
I have several wired devices (an Apple 4k streamer) connected to the satellite. They were stuttering and buffering all over the place.
I checked the modem and the connection, SNR, and power levels were all nominal. I do not think it was a provider issue.
I repowered the base station and the satellite - let everything sync up and now I'm back to 400 - 500 mb wireless.
Does anyone have any thoughts?
Last point: this was the behavior that the migration to version 4x initiated.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router- As the previous user posted that is the similar experience I am getting as well
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Also might try testing with AX mode disabled on the RBR and see if this changes anything.
jamacphoto wrote:
As the previous user posted that is the similar experience I am getting as well
Hello Stephonline ,
Thank you for reporting your experience! I'll relay this to our internal teams for further investigation. Are you experiencing similar issues with any devices connected via WiFi?
Again, thanks for sharing your experience!
ChristineT
Hi Christine,
There doesnt seem to be any issues with clients though it was painful to get the satellite to mate to the host router. At one point, the satellite LED went blue though the Orbi app reported that no satellite was attached. Trying to re-sync with the push button switch also failed. This is with the satellite two feet away from the host router!
I had to do a second factory reset and resync to get the satellite recognized. When I moved it to its place upstairs and about 50 feet away, it went thru multiple retrainings before syncing up. And there may be an issue because while I was working upstairs, I saw it go from blue to flashing white before finally going blue and then shutting the led off.
The unpredictable behavior seems to start about the tenth hour of operation. The orbi router reports lots of data coming in from the attached CM1150V modem.. but wireless apps are stuttering and Oookla's speed test - which is normally reporting 600 - 800 mbs is barely making 7- 10 mbs. Power cycling the Orbis seems to clear the issue for another 10 hours. Software reset does generally NOT clear the issue.
I hope this is helpful.
I have RBK752 and FiOS 300/300 U/D Mbps. Before updating from 4.6.3.7, I see 340/300 from Ookla speed test built into the router, but am seeing 120/200 from a Chrome browser (and speedtest.net - Ookla) on a M1 MacBook Pro (WiFi-6) and even worst from the Guest network. The Guest network acts as if it is pausing randomly, like a DNS issue.
After updating to 4.6.3.16 and fatory reset, I'm seeing the same behavior... Anybody else have these issues?
For anyone wondering this is the same as the beta version. There aren't any changes.
My satellites seem to be endlessly acting like they are rebooting (white blinking light, then solid blue, then no light... then white blinking light, then solid blue, then no light) I tried reseting them with the buttons on the back... did the factory reset on the router after the update but yeah this isnt looking stable at all for me and my wifi keeps dropping the internet. (my device is in AP mode because of how unreliable it has been for me)
Anyone else experiencing this?
Power OFF the ISP Modem, RBS and RBR for 2 minutes then back ON. Unplug the power adapters from the power wall outlet.
Akoi wrote:
My satellites seem to be endlessly acting like they are rebooting (white blinking light, then solid blue, then no light... then white blinking light, then solid blue, then no light) I tried reseting them with the buttons on the back... did the factory reset on the router after the update but yeah this isnt looking stable at all for me and my wifi keeps dropping the internet. (my device is in AP mode because of how unreliable it has been for me)
Anyone else experiencing this?
Previously I was having problems with the guest network. When it was enabled, the main network wasn't working properly, and once I disabled the guest network the main network was fine. I upgraded to the new firmware yesterday, and then did a complete "factory reset." System seems to be working properly, but FIOS download speeds are about half of what I have been measuring (both wired and WIFi connections). I haven't re-enabled the guest network. Maybe I'll try later. I previously went through the steps to reserve IP addresses for everything on my network, and that seemed to have make the system more stable.
Long time follower of the 4.6.3.7 thread and unfortunately now having to move to the 4.6.3.16 thread. Long story short, issue introduced in 4.6.3.7 has now gotten worse with 4.6.3.16.
When I got upgraded to 4.6.3.7 one of my satellites had frequent cycles of green light for some time and then blue light for over a minute. It would stay stable for a period of time and then go back to the green light then blue light cycle. I moved that sattelite to a different location to test if backhaul quality improvement made a difference and it seemed like the frequency got better but issue was still present.
Now that I have been upgraded to 4.6.3.16 the issue now appears on BOTH sattelites and the one that is just now exhibiting it does it very frequently. Overall, it doesn't seem to be impacting traffic at this time but clearly something is going on. Interesting note is I get a period of several hours with no issues after a full power down but once it starts it is very frequent.
- New firmware is very unable for me and has not solved the issue of satellite stability introduced with the new v4 firmware.
Satellite goes through a flashing white light, to solid blue light cycle periodically.
The issue is much worse when I have any LAN devices attached to the satellite. Running devices over Ethernet can almost get the satellite to cycle on demand.
This is very poor from Netgear… it’s been weeks now. Fixes might take a while, I get that, but not allowing a path to downgrade is terrible customer service. And why not I wonder… nothing to do with the new revenue stream from parental controls I am sure…What your system auto updated or did you manualy load FW files?
Power OFF the ISP Modem, RBS and RBR for 2 minutes then back ON. Unplug the power adapters from the power wall outlet been done yet?
Last resort would be a full factory reset.
MaleHumanUK wrote:
New firmware is very unable for me and has not solved the issue of satellite stability introduced with the new v4 firmware.
Satellite goes through a flashing white light, to solid blue light cycle periodically.
The issue is much worse when I have any LAN devices attached to the satellite. Running devices over Ethernet can almost get the satellite to cycle on demand.
This is very poor from Netgear… it’s been weeks now. Fixes might take a while, I get that, but not allowing a path to downgrade is terrible customer service. And why not I wonder… nothing to do with the new revenue stream from parental controls I am sure…- Full factory reset has been done.
The issue is the firmware - no amount of resetting is going to fix this for anyone.
In the other threads I reported that on 9/14 NG finally gave me access to the beta FW, the same day many were reporting that 4.6.3.16 had become available. NG pushed the update onto my RBK753 before I had a chance to manually install the beta (which is apparently the same as 4.6.3.16)
One satellite was reporting on the web page that is was out of sync although there were some devices attached and working. Even though the other satellite was reporting good, there were no devices connected to it, same behavior demonstrated when the last update was pushed.
I powered off the router, satellites, modem and every connected device was turned off or wifi disabled. I powered back on in modem-router-satellite1-satellite2 sequence. Each device was not powered on until the previous device was fully online. Then wifi was re-enabled for each device.
So far, everything is connected and stable for about 3 hours. Most devices are connected to the most likely device although there are 2 devices reporting that they are connected to the furthest node (both are 2.4ghz devices so this doesn't seem logical because 2.4 is set for 50% power and the connections are 75+ feet and multiple walls in between).
I do AX mode is disabled, guest network is disabled, 20/40 coexistence is enable. I'll give this a few days before seeing if AX mode works and guest network will work. I've never had AX mode enabled even on the 3x FW but guest was another casualty of the 4x update.
Question, will AX mode make the backhaul channel run on Wifi 6?
What do you see on the Statisic page while you have AX Mode disabled?
titaniumrx8 wrote:
In the other threads I reported that on 9/14 NG finally gave me access to the beta FW, the same day many were reporting that 4.6.3.16 had become available. NG pushed the update onto my RBK753 before I had a chance to manually install the beta (which is apparently the same as 4.6.3.16)
One satellite was reporting on the web page that is was out of sync although there were some devices attached and working. Even though the other satellite was reporting good, there were no devices connected to it, same behavior demonstrated when the last update was pushed.
I powered off the router, satellites, modem and every connected device was turned off or wifi disabled. I powered back on in modem-router-satellite1-satellite2 sequence. Each device was not powered on until the previous device was fully online. Then wifi was re-enabled for each device.
So far, everything is connected and stable for about 3 hours. Most devices are connected to the most likely device although there are 2 devices reporting that they are connected to the furthest node (both are 2.4ghz devices so this doesn't seem logical because 2.4 is set for 50% power and the connections are 75+ feet and multiple walls in between).
I do AX mode is disabled, guest network is disabled, 20/40 coexistence is enable. I'll give this a few days before seeing if AX mode works and guest network will work. I've never had AX mode enabled even on the 3x FW but guest was another casualty of the 4x update.
Question, will AX mode make the backhaul channel run on Wifi 6?
- FURRYe38
What do you see on the Statisic page while you have AX Mode disabled?
Where am I looking and what am I looking for?
- sats that used to be connected are disconnected or poor. netgear support is pitiful, wish i could get rid of all these orbis.
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?Was the system working before the v4 update?
Seanh77 wrote:
sats that used to be connected are disconnected or poor. netgear support is pitiful, wish i could get rid of all these orbis.
Sorry to be the buzz kill. My Orbi setup automatically upgraded to the new firmware without issues. Speeds look strong, satellite connection is excellent. Hope everyone finds a good fix.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemThanks for letting us know.
Enjoy. :smileywink:
Mr410 wrote:
Sorry to be the buzz kill. My Orbi setup automatically upgraded to the new firmware without issues. Speeds look strong, satellite connection is excellent. Hope everyone finds a good fix.
As mentioned in the other thread, my router + 2 satelites auto updated to the new version (really should be optional, configurable)
I tried the below as suggested:
Try a FULL on power OFF of the RBR and RBS and ISP modem for 2 minutes then back ON
- The update doesn't seem to have fixed the previous issues that I was having.
- I'm still catching my satellites goes through a flashing white light, to solid blue light cycle periodically.
- My samsung TV is still unable to join my wifi network (this was working for well over a year before the previous auto update to 4.3.7.x).
- Same here. The firmware so far has been stable however I only have 13 devices connected. Just added a pi-hole which has been good. Knocking on wood for now…
Sounds good. Keep an eye on it.
Renegade5150 wrote:
Same here. The firmware so far has been stable however I only have 13 devices connected. Just added a pi-hole which has been good. Knocking on wood for now…
Thanks for the info in this thread. My RBR850 and 2 RBS850's automatically received the .16 firmware update earlier this week, and the satellites keep rebooting randomly (flashing white then blue). Everything has been stable and no issues before this firmware update.
Going to try the full 2 min power down and see if it addresses it.
Please post about your 8 series Orbi experiences here:
Thank you.
cdawson wrote:
Thanks for the info in this thread. My RBR850 and 2 RBS850's automatically received the .16 firmware update earlier this week, and the satellites keep rebooting randomly (flashing white then blue). Everything has been stable and no issues before this firmware update.
Going to try the full 2 min power down and see if it addresses it.
I just acquired and installed my system a week ago. One day all (4) my satellites were disconnected (2 wired and 2 wireless). I was trying to figure out what happened but then I ended up hitting reboot via the app because I couldn't see what went wrong. They reconnected and then I started searching for why this happened on my brand new system. I was surprised to see the firmware had auto-updated with no notification to me. Having come from a Google Wifi system, they always notified me of an update and if I wanted to proceed. This auto update with no mechanism to shut off auto updates should not be this way, especially if you cannot guarantee 100% of no issues and also have users that are beyond their support window stuck trying to get help for a fee. That is effectively forcing your customers to have to sue you if you cause a problem that they did not agree too. This should be a wake up call to Netgear to put the consumer selection back in the process unless you want to take on the support burden of updates gone wrong for free!
Now as to my system, the reboot worked and devices connected again, but I kept seeing out of sync on one of the satellites pop up occasionally. In hunting what was happening, the auto update did not work for this one until and I had to manually update it so it has the same firmware as the rest now. Two days in I am not seeing the out of sync pop up in the web gui anymore. Just highlighting in case others have the same issue.
Be aware that with NG and Orbi, users systems can be updated with out notice seems like so be aware.
If your system IS working, Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
alphanstein wrote:
I just acquired and installed my system a week ago. One day all (4) my satellites were disconnected (2 wired and 2 wireless). I was trying to figure out what happened but then I ended up hitting reboot via the app because I couldn't see what went wrong. They reconnected and then I started searching for why this happened on my brand new system. I was surprised to see the firmware had auto-updated with no notification to me. Having come from a Google Wifi system, they always notified me of an update and if I wanted to proceed. This auto update with no mechanism to shut off auto updates should not be this way, especially if you cannot guarantee 100% of no issues and also have users that are beyond their support window stuck trying to get help for a fee. That is effectively forcing your customers to have to sue you if you cause a problem that they did not agree too. This should be a wake up call to Netgear to put the consumer selection back in the process unless you want to take on the support burden of updates gone wrong for free!
Now as to my system, the reboot worked and devices connected again, but I kept seeing out of sync on one of the satellites pop up occasionally. In hunting what was happening, the auto update did not work for this one until and I had to manually update it so it has the same firmware as the rest now. Two days in I am not seeing the out of sync pop up in the web gui anymore. Just highlighting in case others have the same issue.
I have a RBK853, and this evening there was a storm and the Living Room satellite fell offline.
I hit the sync button and light went from white to blue, and the satellite came online but it showed Out of Sync on the device display.
I powered it off and the white light appeared but never turned blue.
I pressed the reset switch and the white light again failed to turn blue.
I checked its firmwave version and though previously all components showed 4.6.3.16, now the Living Room Satellite showed 4.6.3.9.
I uploaded a firmware file for the RBS850 to the Living Room satellite now shows the proper firmware level (4.6.3.16).
Anyone know what's going on?
Please post about your 8 series orbi in this thread:
This thread is for the 7 series. Thank you,
VerneArase wrote:
I have a RBK853, and this evening there was a storm and the Living Room satellite fell offline.
I hit the sync button and light went from white to blue, and the satellite came online but it showed Out of Sync on the device display.
I powered it off and the white light appeared but never turned blue.
I pressed the reset switch and the white light again failed to turn blue.
I checked its firmwave version and though previously all components showed 4.6.3.16, now the Living Room Satellite showed 4.6.3.9.
I uploaded a firmware file for the RBS850 to the Living Room satellite now shows the proper firmware level (4.6.3.16).
Anyone know what's going on?
hi
updated the firmware through the orbi app. the system has been stable over the past few days. I am currently back in office and the kids are still school from home. hence any internet issues are flagged of by them. which they havent
but did see the sattelite unit turn blue couple of times. am monitorting the same
have done a shut down once and reboot twice.
Keep an eye on it.
jaideepdoc wrote:
hi
updated the firmware through the orbi app. the system has been stable over the past few days. I am currently back in office and the kids are still school from home. hence any internet issues are flagged of by them. which they havent
but did see the sattelite unit turn blue couple of times. am monitorting the same
have done a shut down once and reboot twice.
jaideepdoc wrote:hi
updated the firmware through the orbi app. the system has been stable over the past few days. I am currently back in office and the kids are still school from home. hence any internet issues are flagged of by them. which they havent
but did see the sattelite unit turn blue couple of times. am monitorting the same
have done a shut down once and reboot twice.
This is my experience too. This updated firmware seems to be more stable than before, but still unreliable. Satellite goes blue several times a day. But the internet, rather than disconnecting like before, just becomes slower so it's more "manageable" (at least I'm not frozen on work Zoom calls, but just low quality audio/video for ~10 seconds).
I have default settings, so I'll later test whether turning off AX might help.
Btw, what is "AP mode?" I've seen this mentioned several times but don't know what it means.
jdk1120 wrote:Btw, what is "AP mode?" I've seen this mentioned several times but don't know what it means.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
