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Forum Discussion
New RBR750 / RBS750 Firmware Version 4.6.3.16 Released
Security Fixes:
- Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
- Fixes the issue where the speed test shows incorrect results.
Download Link:
RBR750: https://www.downloads.netgear.com/files/GDC/RBK752/RBR750-V4.6.3.16.zip
RBS750: https://www.downloads.netgear.com/files/GDC/RBK752/RBS750-V4.6.3.16.zip
Firmware Update Instructions:
To update your product’s firmware, follow the instructions in your product’s user manual. To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
If you manually update, be sure to update the RBS first, then RBR lastly.
NOTE: After the FW files are loaded and the RBS and RBR are ready, power OFF the RBS and RBR for 2 minutes then back ON. Unplug the power adapters from the power wall outlet.
This article applies to:
RBK752
RBK753
RBK753S
RBK754
RBR750
RBS750
Let us know how it works for you.
305 Replies
- I also got auto updated.
After having been running flawlessly for a LONG time, we now have the main router dropping the internet connection several times per week and requires a reboot to regain it. After reboot it does reconnect, so the other end is working.
Disaster to push out such a flakey FW automaticallyHi,
I'm thinking I might of been caught up in this FW update as well. I can't sync a RBS unit to my RBR for at least 2 weeks now... I fear it's bricked, the FW update took place and now I can't reconnect the RBS unit to my RBR. I've tried factory resets, power resets, reboots, resyncs but nothing seems to get the RBR to allocate an IP address to my RBS unit. The other RBS is wired and not (yet) showing any issues.
I've only had these units for 4 months, cost me £500 and I'm starting to feel like I've been mugged off here. HOw do we proceed with RMA's for these RBS units? Otherwise, might be less stress just to return these units and buy something a little more stable!Cheers
Tom.
You'll need to contact NG support and ask for help and information regarding an RMA.
tomhutchings wrote:
Hi,
I'm thinking I might of been caught up in this FW update as well. I can't sync a RBS unit to my RBR for at least 2 weeks now... I fear it's bricked, the FW update took place and now I can't reconnect the RBS unit to my RBR. I've tried factory resets, power resets, reboots, resyncs but nothing seems to get the RBR to allocate an IP address to my RBS unit. The other RBS is wired and not (yet) showing any issues.
I've only had these units for 4 months, cost me £500 and I'm starting to feel like I've been mugged off here. HOw do we proceed with RMA's for these RBS units? Otherwise, might be less stress just to return these units and buy something a little more stable!Cheers
Tom.
I've been experiencing the same random drops in connection as well as slowness after this firmware upgrade. What a nightmare! After going through some of the comments there I've disabled AX mode and things have improved slightly, but still experiencing some issues.
Any idea when NG is going to fix this? It's a frickin' nightmare and they don't seem to care at all. Garbage brand!
Might try this:
claudiut wrote:
I've been experiencing the same random drops in connection as well as slowness after this firmware upgrade. What a nightmare! After going through some of the comments there I've disabled AX mode and things have improved slightly, but still experiencing some issues.
Any idea when NG is going to fix this? It's a frickin' nightmare and they don't seem to care at all. Garbage brand!
My router and one satellite updated overnight, blowing up a backup I was running. The other two satellites didn't update and dropped out of sync and offline.
Auto update is bad enough. Not being able to disable it when it's this buggy is unacceptable. Net gear has lost all credibility when it comes to firmware quality. How on earth can they look in the mirror pushing this garbage without the ability to disable it?
anyone tried using a pihole as the dns server configured in the router and blocking the update servers in it? I really don't want to have to buy a separate router/firewall upstream of the orbi, but that's my next step...or just selling the sucker and buying a system with less consumer hostile policies.
- I’m just adding my voice to those with problems on this firmware. Previous was solid. Frequent blue flashing as if trying to resync. Frequent restarts. I’ve tried the unplugging/waiting trick. And yes 30 minutes seems to make things better but not for ever.
I have a 1gb line in directly to a 850 acting as router. Two satellites in a daisy chain. Usually about 22 devices on the system.
Extremely frustrating- the only logical explanation why waiting works is an overheating - perhaps because of repeated calls to the Armor or parental controls? Neither of which I want or use? Otherwise why would waiting for anything other than cooling things off?Well, users can downgrade to v10 and block FW updates. Seems to be working for those who have until NG gets all this figured out.
- I’m sure that’s possible but looking at the contortions one has to go through to downgrade and block updates, it doesn’t seem very appealing. Surely it would be easier for netgear to push the last working firmware as an emergency upgrade rather that forcing people to telnet in and adjust internal parameters
So, are we converging to the view that this firmware update did not address the disconect (and other) issues that came with the previous firmware? I'm now beyond my 90 day support window and feel like I'm unfortunately locked into this product.
This may sound crazy but it worked for me. I am not a router guru so I won't even try to explain this.
I have Orbi RBR850 and 5 RBS850 satellites. I noticed that the 3 closest to the router (about 30 feet) were not having the constant reboot issue and were accepting clients while remaining stable with good transmission rates. The two I have in the extreme corners of my home (60 feet away from router) were experiencing a constant reboot, low speeds, and not accepting connections. I reset, re-synced both of them and repositioned both of those satellites closer to the router and it resolved the issue. Now all 5 satellites are functional. (At least for the past 24 hours). I have not yet moved them back to their original positions because my coverage is good.
Hope this helps someone else.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Zultan wrote:
This may sound crazy but it worked for me. I am not a router guru so I won't even try to explain this.
I have Orbi RBR850 and 5 RBS850 satellites. I noticed that the 3 closest to the router (about 30 feet) were not having the constant reboot issue and were accepting clients while remaining stable with good transmission rates. The two I have in the extreme corners of my home (60 feet away from router) were experiencing a constant reboot, low speeds, and not accepting connections. I reset, re-synced both of them and repositioned both of those satellites closer to the router and it resolved the issue. Now all 5 satellites are functional. (At least for the past 24 hours). I have not yet moved them back to their original positions because my coverage is good.
Hope this helps someone else.
The issue with Orbi is firmware related. End of story.
Sending information to NG support requires opening a ticket. If you have paid for the support already then please contact NG and let them know that they should pay attention to the FORUMS used by their CUSTOMERS. There is zero free support from NG (which is despicable). I am not funding the company through their support system when they have made a mistake. Anyone who does is an idiot. Anyone who suggests that we do, is just a jerk. As the Guru's have stated, they have already reached out to NG support with these issues. If that is so, then why is NG ignoring the problem. The latest firmware release idicated that it has fixed security vulnerabilities and fixed the issue of the incorrect internal spped test results. I do not care if the speed test results are not correct. We all care about the stability of the network we are using.
Maybe it is time to address this through other channels, like Twitter, Facebook, etc. as to how poor the support is for home networking with Netgear products and that the support is expensive after 90 days from date of purchase. I will add that using customers to pay for support issues that were created by poor quality control and engineering should be illegal.
For your information, before 4.6.3.16 release, as I had no technical solution from support team, I wrote an email to the Netgear CEO to inform him about the new firmware issues many people were facing.
I also sent him links to Netgear forum were many customers were complaining since the automatic 4.6.3.7 upgrade.
The next day expert support team contacted me to to try Beta 4.6.3.16 firmware.
So Netgear is aware of the Orbi firmware problems at the higher management level.
Hopefully the new firmware solved all my stability issues even if maybe sometimes I still have some disconnection of the RBS because one day I saw the RBS resynchronizing with the RBR. Maybe it happened other times but I did not noticed it.
We are 2 working at home and evrything is stable since now, so for me the new firmware is much better than 4.6.3.7 even if I lost confidence in Orbi system and am stressed about upcoming automatic upgrades.
- Sorry if I’ve missed something similar in all the many messages but I just got this from Netgear support - and for the moment I’m stable :
If I may suggest, please try to perform a 30-30-30 reset on the affected units and then re-sync them together again.
If the problem persists, we encourage you to perform a 30-30-30 reset on your Orbi. It is highly recommended that you use a timer or make sure to count exact 30 seconds for each process.
For your reference, to do the 30-30-30 reset, please follow the steps below:
1. With the Orbi is plugged in and powered on, depress the reset button for 30 seconds. This button is usually a tiny dot recessed into the back of the Orbi. You may need a jeweler's screwdriver or a bent paperclip to access it.
2. While still holding down the button, unplug the Orbi from its power source for another 30 seconds.
3. With the reset button still held down, turn the power back on and hold for another 30 seconds.
hi
Since yesterday have got a intimation for new update
current version is 4.6.3.16
New Version: 4.6.5.14
Set up: RBK 752 ( Router + one Satellite)
Has any one updated the same? any feedback
thanks
Just a followup for those who asked - the new system is installed and running. Much better coverage, much faster speeds, and a great big button - that defaults to 'off' for 'automatic firmware updates' in a full featured web interface that doesn't require an internet logon.
Bonus - you can actually segregate the guest network from the main one, use higher range channels, wifi config changes take seconds instead of minutes to apply, and can specify both WAN and LAN DNS Servers separately. There were some minor glitches, but all in all my Apple gear seems to like it better (much faster connections from the apple TV to itunes, and Siri to Hue.
Only gap is that my bridge to an old .ac network for the elgato lights (they refuse to connect to a .ax network) isn't working...but I can troubleshoot that tomorrow.
Anyway, this will be my last post, as this is the end of my time as a Netgear customer. Best of luck to all of you.
Please review and post feedback here:
Thank you.
jaideepdoc wrote:
hi
Since yesterday have got a intimation for new update
current version is 4.6.3.16
New Version: 4.6.5.14
Set up: RBK 752 ( Router + one Satellite)
Has any one updated the same? any feedback
thanks
So disapointed. Updated to latest release 4.6.5.14 and still having same intermittent loss of LAN connection/reboot about every hour.
What a disaster...
Add me to the list of having non stop issues since this FW upgrade. My wired satellite constantly loses conection. I have not noticed issues yet w/ the router, only the satellite.
How is the RBS connected to the RBR? Directly or is there a LAN switch in between?
Is the RBS loaded with same version of FW?
What is the CAT# version being used? CAT6 is recommended.
Has a factory reset been performed since last FW update and setup from scratch?
Also v16 for 7 series Orbi has been superseded by:
Please try this version out and post your experiences in that thead.
Thank you.
memayo wrote:
Add me to the list of having non stop issues since this FW upgrade. My wired satellite constantly loses conection. I have not noticed issues yet w/ the router, only the satellite.
My RBR 850 is connected via cat5E to the RBS850, no switch in between
Both the RBR and RBS are running V4.6.3.16_2.0.51
I have done a factory reset and have set up the orbi again and still have the same issues.
the overall speed is much slower than it was before this latest firmware (i have gigabit internet and I tested it via the orbi app at 927Mbps). The Wi-Fi speed is now down to 187Mbps, the upload speed is 231Mbps.
still experiencing connectivity issues when in range of the RBS850
