Orbi RBR750 bug with firmware V3.2.16.22

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a factory reset and setup from scratch been performed since last FW update? If not, power OFF the ISP modem for 30 seconds then back on while you reset the RBR. Then walk thru the setup wizard with a wired PC and web browser at 192.168.1.1 or orbilogin.com

I have been running firmware V3.2.16.22 since it was pushed to my RBK753 system. I also have it updated on several other RBK753 systems. I can say with confidence, your issue is not due to a bug with the firmware, as all my systems have been running flawlessly, with over 20 connected devices. 

After you updated your satellites and router to firmware V3.2.16.22, did you reboot your system? Did you check your settings to verify the update didn't change any of them? 

Also you may want to try a couple of IP reservation settings for your satellites, so they don't change if there is a reboot or power failure. 

Any progress on this? 

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amsimmons wrote:

I'm not sure how to get this to the right people (Netgear doesn't make it easy to contact them), but there is a major issue with the firmware version that was recently released and automatically downloaded/installed on my router.  After the firmware update, we began losing internet about once every two hours.  Looking at my DHCP status for my ISP, the lease time is 2 hours and it appears the internet goes down when the lease needs to be renewed.  This is usually resolved by either 1) unplug the ethernet cable to the modem, then reconnecting it, 2) going into the user interface and renewing the DHCP lease, or 3) rebooting the router.

I've confirmed that the firmware is the issue by re-loading a previous version of the firmware V3.2.15.32_1.3.25_HOTFIX with no issues with the DHCP lease renewal.  I'm also going to try manually loading V3.2.16.6, which was just made available today for download.  This is aggrevating because the testing obviously failed to catch this issue before release and paying over $500 for this system only grants me 90 days of tech support.

 

Can anyone tell me where I can submit bugs for firmware updates?

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amsimmons wrote:

I'm not sure how to get this to the right people (Netgear doesn't make it easy to contact them), but there is a major issue with the firmware version that was recently released and automatically downloaded/installed on my router.  After the firmware update, we began losing internet about once every two hours.  Looking at my DHCP status for my ISP, the lease time is 2 hours and it appears the internet goes down when the lease needs to be renewed.  This is usually resolved by either 1) unplug the ethernet cable to the modem, then reconnecting it, 2) going into the user interface and renewing the DHCP lease, or 3) rebooting the router.

I've confirmed that the firmware is the issue by re-loading a previous version of the firmware V3.2.15.32_1.3.25_HOTFIX with no issues with the DHCP lease renewal.  I'm also going to try manually loading V3.2.16.6, which was just made available today for download.  This is aggrevating because the testing obviously failed to catch this issue before release and paying over $500 for this system only grants me 90 days of tech support.

 

Can anyone tell me where I can submit bugs for firmware updates?

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You must have another issue, as there is no bug in the latest firmware V3.2.16.22_1.4.9 that I have seen. We have this new firmware running on over 2 dozen RBK753S systems, with no issues whatsoever. It is a very stable firmware. 

It would help if you could answer FURRYe38 's questions, so a solution miht be found.

Hi All,

Please consider I am a novice in your responses.

I seem to be having the same problem.  I purchased the below for a Christmas present...

  Model Name Device Name Current Firmware Version Status

Firmware Version: V3.2.16.22_1.4.9

I have switched my HUB3.0 from Router to Modem mode, followed the basic setup and then setup reserved IPs for the two satilites.

I did a firmware update when I first set the system up 26.12.2020 (I do not recall the version but I assume the latest).

I had it all working for a few days, and amazed by the coverage and speeds it is providing to the full house.

HOWEVER...

In the last day or two, the router has been disconnecting from the internet every couple of hours.

All devices remain connected to the router/satilites but the internet connection is lost.

To mitigate, I have been resetting the Virgin Hub3 Modem and the RBR850.

At this point I am not sure the speeds are worth it if the stability is not there.

Is there any update on the solution?  Is there a hotfix coming to resolve this?

Can you please advise how to rolled back to V3.2.16.6_1.4.4?  I see that intergeek14 mentioned it fixed the issue.

I assume it is the Manual Update option from the GUI but where do I get the package?

I found the below link but want to be sure before I install anything...

https://kb.netgear.com/000062217/RBR850-RBS850-Firmware-Version-3-2-16-6

RBR850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBR850-V3.2.16.6_1.4.4.zip

RBS850 - https://www.downloads.netgear.com/files/GDC/RBK852/RBS850-V3.2.16.6_1.4.4.zip

Best Regards,

Paul Carter