We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, eufy cameras, etc.

MS_1234 It was mentioned earlier about disabling the standalone 6GHz SSID (see picture below). You have not mentioned whether or not you have done this. If you haven't, please disable this and reboot. We have seen than enabling the 2nd 6GHz SSID causes issues with some modems - especially those provided high speed (1Gbps +) connections. The next time you have a disconnect, once you are back online, if you would go into the Admin page (192.168.1.1), then click on the advanced tab, find the Internet Port box and click on Statistics. Please let us know what the System Uptime is (days, hours, minutes) and on that page, look at the collisions column and see if there is anything other than 0s in that column. Lastly, after closing the "statistics" window, on the same Internet Port box, click on the "Connection Status" button and capture what is in the lease obtained and lease expires box. Please let us know what is being shown. We are looking to see if you are just losing internet connection or actually rebooting, if there are any collisions within your various bands, and if maybe the internet lease/renewal process is short or somehow corresponds with your loss of internet. Thank you

MS_1234 Before you pull the middle satellite - and go to a wired backhaul - you may first want to try dropping transmit power on both bands to 50%. It is a bit less invasive and may prove helpful.

FURRYe38 thanks for checking in. No solution yet, but TC_in_Montana has been absolutely awesome and very busy communicating with me as we meticulously step through a detailed test plan. I assume you and he are synching the details at a high level summary, but let TC know if you would like to be copied to the messages. For the rest of the world out there, yes there is a problem, likely multiple problems which is why it’s so frustrating to isolate and troubleshoot. Please open a case with Netgear and make some noise. The squeaky wheel gets the grease. Right now it appears that there is only one product team at Netgear and they are more busy fixing the lower-end hardware as it impacts more users. Netgear makes the best hardware, and these 960s are no exception to that. We just need to work out the kinks in the firmware and then all will be awesome.

While I don’t have the 960 such as yourself. I do have the 850.It has similar issues where it loses the internet, can’t get DHCP address.At one time back in Oct when this happened it was after a firmware update that changed my rts/cts from 2347 to 64, once I change it back my Wi-Fi mesh was all happy once again.Then last week happened…Same issue, some devices can connect via Wi-Fi, others can’t. I did not pay attention to what they may have in common.But in trouble shooting by enabling my guest network, my iPhone was able to connect, get a dhcp address and life was good, but why do I need to do this?So process of elimination lead me down the path of maybe it is another device conflicting with Orbi DHCP?After unplugging one by one and testing theory, something was/is messing with Orbi Mesh DHCP and yet for reasons I can’t explain.Remove the POWER from the Chamberlin myQ device. My guess is all your issues may be solved, after you reboot them so they may get back the DHCP reservation.It has been a week, my network is happy and I do miss myQ, yesterday I plugged in myQ again and my devices started losing IP reservations again.Hope this helps you and others.

MS_1234 wrote:We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, eufy cameras, etc. I haven't had any "No Internet" problems with my Liftmaster garage door opener, iDevices switch, or Nest 24/7 cameras connected to my RBKE963 system. I have changed CTS/RTS Threshold to 2347 for 2.4Ghz. I also disabled the "6 GHz Only Network" since I have no 6E-compatible devices and read in other posts that leaving this enabled has caused problems for some AXE system customers. You might also try making that settings change to see if it helps you any.

Orbi RBRE960 constantly disconnects/connected with out internet

21 Replies

Mikey94025
Hero
Jun 26, 2022
MS_1234 wrote:
We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, eufy cameras, etc.

I haven't had any "No Internet" problems with my Liftmaster garage door opener, iDevices switch, or Nest 24/7 cameras connected to my RBKE963 system. I have changed CTS/RTS Threshold to 2347 for 2.4Ghz.

I also disabled the "6 GHz Only Network" since I have no 6E-compatible devices and read in other posts that leaving this enabled has caused problems for some AXE system customers. You might also try making that settings change to see if it helps you any.
- FURRYe38
  Guru
  Jun 26, 2022
  You are aware that 6Ghz is still broadcasting on the main WLAN radio right that separate from the 6Ghz SSID section?
  
  Mikey94025 wrote:
  
  I also disabled the "6 GHz Only Network" since I have no 6E-compatible devices and read in other posts that leaving this enabled has caused problems for some AXE system customers.
  - Mikey94025
    Hero
    Jun 26, 2022
    FURRYe38 wrote:
    You are aware that 6Ghz is still broadcasting on the main WLAN radio right that separate from the 6Ghz SSID section?
    I don't understand, can you explain in more detail? If I uncheck "Enable 6 GHz Only Network" isn't the 6 Ghz SSID disabled? What else is still running on 6 Ghz and what is it used for?
    
    Thanks.
FURRYe38
Guru
Jun 26, 2022
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

For Apple devices, review this:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

MS_1234 wrote:

We’re you ever able to resolve this issue? I have the same exact problem. The outages are not limited to just Sonos- if affects everything from Chanberlain garage door openers, iDevices switches, eufy cameras, etc.
- MS_1234
  Guide
  Jun 26, 2022
  Thank you for your help! Here are the answers to your questions:
  
  What Firmware version is currently loaded?
  V6.0.3.85 is on the RBR and both RBS
  
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  Verizon FIOS ONT model number I-211M-L
  
  What is the size of your home? Sq Ft?
  About 3600 sq ft.
  
  What is the distance between the router and 📡 satellite(s)?
  I am using a wired backhaul
  The RBR is in the basement
  The first floor RBS is about 15 feet horizontal distance plus about 5’ vertical distance from the basement RBR
  The second floor RBS is about 20 feet horizontal distance plus about 10’ vertical distance from the first floor RBS
  The house is typical residential construction. Sheetrock over wood studs.
  
  What channels are you using?
  2.4 GHz is auto
  5 GHz is channel 48
  6 GHz is channel 69
  
  Any Wifi Neighbors near by? If so, how many?
  Yes. Occasionally I can see my neighbors WiFi. I have two neighbors, but rarely see the second neighbor’s signal. Seeing either neighbor’s WiFi signal depends upon where I am in my house, and it’s not a very good signal when I do see it
  - FURRYe38
    Guru
    Jun 26, 2022
    MS_1234 wrote:
    
    Thank you for your help! Here are the answers to your questions:
    
    What Firmware version is currently loaded?
    
    V6.0.3.85 is on the RBR and both RBS
    
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    Verizon FIOS ONT model number I-211M-L
    
    Does the front LED on the RBR turn on RED when this happens?
    
    What is the size of your home? Sq Ft?
    
    About 3600 sq ft.
    
    For this size of home, you really only need the RBR and 1 RBS. Having too much signal in the home can be problematic.
    
    https://youtu.be/UR0viMLISz4
    
    What is the distance between the router and 📡 satellite(s)?
    
    I am using a wired backhaul
    
    The RBR is in the basement< Basements are not recommended placed for the RBR. Concrete and steel impacts wifi signal travel. RBR should be on main/1st level or a 2nd level.
    
    The first floor RBS is about 15 feet horizontal distance plus about 5’ vertical distance from the basement RBR
    
    The second floor RBS is about 20 feet horizontal distance plus about 10’ vertical distance from the first floor RBS
    
    The house is typical residential construction. Sheetrock over wood studs.
    
    Distances between the RBR and RBS to too close. 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
    
    What channels are you using?
    
    2.4 GHz is auto
    
    5 GHz is channel 48
    
    6 GHz is channel 69
    
    Might try channel 1 and 40. 69 is Ok.
DwayneW
Guide
Dec 18, 2022
While I don’t have the 960 such as yourself. I do have the 850.

It has similar issues where it loses the internet, can’t get DHCP address.

At one time back in Oct when this happened it was after a firmware update that changed my rts/cts from 2347 to 64, once I change it back my Wi-Fi mesh was all happy once again.

Then last week happened…Same issue, some devices can connect via Wi-Fi, others can’t. I did not pay attention to what they may have in common.

But in trouble shooting by enabling my guest network, my iPhone was able to connect, get a dhcp address and life was good, but why do I need to do this?

So process of elimination lead me down the path of maybe it is another device conflicting with Orbi DHCP?

After unplugging one by one and testing theory, something was/is messing with Orbi Mesh DHCP and yet for reasons I can’t explain.

Remove the POWER from the Chamberlin myQ device. My guess is all your issues may be solved, after you reboot them so they may get back the DHCP reservation.

It has been a week, my network is happy and I do miss myQ, yesterday I plugged in myQ again and my devices started losing IP reservations again.

Hope this helps you and others.

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Orbi RBRE960 constantly disconnects/connected with out internet