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janhillebrand's avatar
janhillebrand
Aspirant
Sep 21, 2025

Orbi RBS750 disappeared

Dear community,

 

I use 1 Orbi RBS750 satellite with my NBR750 router running firmware v4.6.5.11_1.5.66.

 

Recently, I updated my Orbi RBS750 satellite to firmware v7.2.7.15. The satellite kept connecting fine and devices in my network connected to the satellite but it no longer showed up in the Orbi App or on the router portal (it is listed but shows as "disconnected"). Upon realising that the satellite firmware isn't compatible with my router, I manually downgraded it to v4.6.14.3. Again, the satellite connects, as well as devices to it, but it doesn't show up in the App or router portal.

 

I've now tried everything: factory reset on the satellite, factory reset on the router and reconfiguring the network, downgrading the satellite further to v4.6.11.1, removing the satellite from the list of attached devices and re-adding it, adding it through the App, adding it through the router portal, hitting the Sync buttons on one or both devices, combinations of all of the above. I've also tried and failed to upload firmware via ethernet cable and tftp. The reason it fails, as I've noticed, is that I actually can't truly factory reset the satellite - it always boots up to re-connect to the router. I've tried holding "reset" for different durations, unplugging the power once the light turns orange and blinks... Nothing helps. The satellite pops back into the network but invisible.

 

In general, my network is operational, but I'm rather annoyed that I can't manage it properly. Any suggestions?

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1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 21, 2025

    If you press the reset button the RBS for 15 seconds then release, watch the back power LED, should be amber then turn GREEN. When it turns GREEN power it OFF. 

    Press the reset button on the NBR for 15 seconds then release. Leave the NBR ON. Give 2-3 minutes then power ON the RBS. Give about 3-5 minutes, the RBS should auto connect to the NBR and front LED should turn BLUE. If it does, walk thru the setup wizard on the NBR usng a wired PC and web browser: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

     

    During the setup wizard the process should find the RBS and then continue to complete the setup wizard and get to the home screen. 

     

    Do this with the RBS in the same room as the NBR.