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Forum Discussion
RBK852 Unable to connect to admin web/app
A bit like the issue with the RBRE960, I now longer can connect to the admin ui of my RBR850 anymore, and the app doesn't seem to find it either.
I suspect the issue started May 23rd, when I got a notification from the Orbi app that "Your RBR850 has been updated to the latest firmware, V7.2.8.2".
I'm still able to log on to the admin web on the satelites, and they both shows version 7.2.8.2 also.
I do see that 7.2.8.5 is the latest version, and has been so since december, so kind of strange that it chooses the version before it for auto upgrade.
I have, as in the RBRE960 case tried to restart, power off (removed for minutes). And when plugging the power again, the power led turns green, and then I get a white blinking led around the router. After a while it stops and the router routes traffic, but no admin ui or ability to connect the app.
I tried the next step, remove power and all ethernet cables for minutes, then gave it power (still without ethernet cables connected). Same bootup sequence, blinking white lights for a bit, then purple (indicating no internet). Connected the fibre, and the purple light stopped and the router was routing again.
Only missing the ability to admin the router.
I was thinking about upgrading to 7.2.8.5, but last I tried something like this, the admin web needed to be available, so are there any way to push the 7.2.8.5 to the router with no web admin?
Or are there any suggestions how to fix otherwise, except for factory reset?
I do understand that last effort may have to be a factory reset, but I'd hate for that to happen, as there will be alot of configurations to be done to get it back where it is now.
4 Replies
IF the web ui and orbi app are not getting connected, you'll need to factory reset and setup from scratch.
Press the reset button in back of the RBS for 15 seconds then release then do same thing for the RBR. Give about 5 minutes for the RBS to auto connect to the RBRs default network before you start the setup routine.
Set up the system using a ethernet PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Then follow this guide to update the FW:
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
Should always have a back up config saved to file for safe keeping:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
I'll give this a try in the weekend.
My experience with the backup and restore on this device and the RBK50 back in the days was that it's really not working well.
When restoring, the network always acted in weird ways that never happened when you did a factory reset and manually configured everything as before.
still able to log on to the admin web on the satelites
These are accessed using the satellites IP address, correct?
When attempting to access the router, what happens?
- The connection fails to connect with an error message about "cannot be found"?
- The connection connects, but is rejected by the router?
- The login window pops up, but the password is rejected?
The satelites are accessed by the IP address, yes.
The router gives "Connection refused" and no question about a password.
Opened the dev tools, the router gives no http status code back, as if the http service was not running, but faster than it would if the service was running, so kind of feels like firewall responding blocked instead of dropping the package.
