I have an ORBI 963 and have the same issues. The latest firmware 7.2.6.31 works great, but the system upgraded to the newest firmware 7.2.7.15 - and that's when the problem started. The RBR and RBS keeps disconnect from internet (fiber). The RBR and one RBS is wired.

Does the front LED turn PINK when this happens? Who is the ISP your connected with? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Does the ISP support IPv6? Is IPv6 enabled on the RBR? How many RBS are deployed? What is the size of your home? Sq Ft? What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰 Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

My answears in all caps: Does the front LED turn PINK when this happens? YES Who is the ISP your connected with? THAT IS A NATIONAL ISP PROVIDER. I HAVE CHECKED THAT IT IS NOT ANYTHING WRONG WITH THE FIBER CONNECTION.What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I DO NOT HAVE ANY MODEM EXEPCT FROM FIBERBOXBe sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. IT IS A CAT6A STP Does the ISP support IPv6? YESIs IPv6 enabled on the RBR? YES How many RBS are deployed? 2 SATELITES, ONE CONNECTED WITH WIRE CAT6 STP AND ONE WIRELESSWhat is the size of your home? Sq Ft? THE HOUSE IS 4 300What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. THE DISTANCE BETWEEN SATELITES WIRELESS CONNECTED IS LESS THAN 30 FEET. THE OTHER SATELITES IS CONNECTED WITH CAT6 STP CABELhttps://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰EVERYTHING WORKS FINE WITH FIRMWARE 7.2.6.31 Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface I DID THAT EARLIER. HAVE NOT DONE A FACTORY RESET AGAIN.

So can you tell us which ISP this national one is? What is the brand and model# of the fiberbox that the RBR is connected too? How is IPv6 configured? DHCP, Auto, 6rd or Static? Please temporarily disable IPv6 on the RBR and see if these disconnections still continue. Like to see if this could be IPv6 related. Are you using ISP IPv6 DNS or custom DNS? Would need a factory reset with v.15 loaded to see if this resolves what your seeing, however lets check with IPv6 suggestions first. Please don't use al caps, no need to yell, we can hear you fine with out all caps.

The national ISP is Telenor - in NorwayI do not know the model# or brand of the fiberbox. it is fastned to the wall.The IPv6 was already disabled, so i did not use that.I used all caps, so you could easily see what i wrote. it was not meant as screaming.

i will try to reinstall the former firmware, if there are noe solution to the problem.. Thank you..

The RBR and RBS keeps disconnect from internet

13 Replies

FURRYe38
Guru
Jun 04, 2025
Does the front LED turn PINK when this happens?

Who is the ISP your connected with?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

Does the ISP support IPv6?

Is IPv6 enabled on the RBR?

How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Trungttr
Aspirant
Jun 04, 2025
My answears in all caps:

Does the front LED turn PINK when this happens? YES

Who is the ISP your connected with? THAT IS A NATIONAL ISP PROVIDER. I HAVE CHECKED THAT IT IS NOT ANYTHING WRONG WITH THE FIBER CONNECTION.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I DO NOT HAVE ANY MODEM EXEPCT FROM FIBERBOX
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. IT IS A CAT6A STP

Does the ISP support IPv6? YES
Is IPv6 enabled on the RBR? YES

How many RBS are deployed? 2 SATELITES, ONE CONNECTED WITH WIRE CAT6 STP AND ONE WIRELESS
What is the size of your home? Sq Ft? THE HOUSE IS 4 300
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. THE DISTANCE BETWEEN SATELITES WIRELESS CONNECTED IS LESS THAN 30 FEET. THE OTHER SATELITES IS CONNECTED WITH CAT6 STP CABEL
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰EVERYTHING WORKS FINE WITH FIRMWARE 7.2.6.31

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface I DID THAT EARLIER. HAVE NOT DONE A FACTORY RESET AGAIN.
- FURRYe38
  Guru
  Jun 04, 2025
  So can you tell us which ISP this national one is?
  
  What is the brand and model# of the fiberbox that the RBR is connected too?
  
  How is IPv6 configured? DHCP, Auto, 6rd or Static?
  
  Please temporarily disable IPv6 on the RBR and see if these disconnections still continue. Like to see if this could be IPv6 related.
  
  Are you using ISP IPv6 DNS or custom DNS?
  
  Would need a factory reset with v.15 loaded to see if this resolves what your seeing, however lets check with IPv6 suggestions first.
  
  Please don't use al caps, no need to yell, we can hear you fine with out all caps.
  - Trungttr
    Aspirant
    Jun 04, 2025
    The national ISP is Telenor - in Norway
    I do not know the model# or brand of the fiberbox. it is fastned to the wall.
    The IPv6 was already disabled, so i did not use that.
    I used all caps, so you could easily see what i wrote. it was not meant as screaming.
Trungttr
Aspirant
Jun 04, 2025
i will try to reinstall the former firmware, if there are noe solution to the problem..

Thank you..
Trungttr
Aspirant
Jun 12, 2025
Hi.. the problem did not resolve, so i have downgraded the to firmware 7.2.6.31, that has been stable.

Everything works again now..
- FURRYe38
  Guru
  Jun 12, 2025
  My 963 series been online with v.15 FW for past week plus. No issues. However I don't have IPv6 enabled.
  
  I presume this maybe your issue there which, you'll need to keep v.31 FW loaded as v.15 has a known issue with IPv6.
  
  Be sure to disable auto update on the RBR to prevent it from updating for now.
  - Trungttr
    Aspirant
    Jun 13, 2025
    I think there is issues with the satelites, since the router i still connected..
    
    I don't have IPv6 enabled either, so it should not be the issue.
    
    I have disabled auto update now..
    
    thank you for your help.

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The RBR and RBS keeps disconnect from internet