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Forum Discussion
Updated firmware to 7.2.7.15 on a RBR750 and 2 RBS750's
I now have one of my RBS750's reporting as model RBS750QV and reporting that the status "update failed". Current name and current firmware version are correct and show firmware as 7.2.7.15 and three devices are currently connected to the RBS750QV. Anyone know what is wrong?
26 Replies
That is so cool. (Mainly because there appears to be no such Netgear product number.)
Could you please post a screen shot showing this information.
Hopefully you can read this.
Someone else reported seeing this on there 750 series. How was the system updated? Manually or Auto update or Update ALL?
RBS should have been updated first manually then the RBR lastly.
John--B wrote:
I now have one of my RBS750's reporting as model RBS750QV and reporting that the status "update failed". Current name and current firmware version are correct and show firmware as 7.2.7.15 and three devices are currently connected to the RBS750QV. Anyone know what is wrong?
I'm seeing the exact same issue too. Identical; same number of units, same firmware same issue on one of them.
You'll need to make contact with NG support and let them know about this. Nothing else we can do here in the forums.
Revert the system back to what was working and disable auto update for now.
Squuiidy wrote:
I'm seeing the exact same issue too. Identical; same number of units, same firmware same issue on one of them.
Having the exact same issue! where the heck does "QV" come from. Is that another model?
No. There is no official Orbi satellite with the model number RBS750QV.
Users with this unusual ("impossible"?) situation appear to have choices:
- Since v7.2.7.15 is the most recent firmware for the 750 system. If the system appears to be functioning correctly apart from this anomaly, that would argue for "if it ain't broke, don't fix it." i.e. leave it alone.
- If the system is NOT working correctly, then the obvious step is to install previous firmware versions (satellites first. router last) until the system works correctly. Then disable Automatic Updates so that the system does not immediately return to v7.2.7.15
This is one of those situations where not being eligible to open a support ticket with Netgear is unfortunate. (my '90 days of complimentary support' expired in 2017).
I updated my system a couple of days ago with the same results. I' m now at v7.2.7.15, all appears to be working correctly but I still have a satellite which shows up as a model RBS750QV in the Orbi app along with the firmware failure notation under firmware update. I will leave it at this firmware level unless I find a new issue. Thanks for all of the suggestions!
Does the QV appear on the RBS web page if you log into the RBS web page there?
The QV does not appear on the RBS web page. It only shows up on the firmware update page under “Model Name” and the Status says “Update failed”.
Happening to me as well. The satellite is hosting clients, so all appears ok other than the strange name and ‘update failed’ status.
Two of my three RBS750 now show up as RBS750QV. All three show version v7.2.7.15 but the two with QV also show update failed.
