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Orbi's main unit making clicking/rattling sounds
I'm experiencing this issue where my NETGEAR Orbi 970 Series Quad-Band WiFi 7 main unit is making this clicking/rattling noise, which it never did before. This has started happening exactly 4 months after having the product. Very odd.
Has anyone else experienced this with these units, and has a solution or explanation been found to this issue?
What's the easiest and most direct way to contact NearGear support for this?
Thanks in advance.
Over a week now, and I'm glad to report no issues so far with the new unit. It seems like there was def something wrong with the old one.
11 Replies
I'm experiencing the exact same problem as well. My NETGEAR Orbi 970 Series Quad-Band WiFi 7 main unit is making this clicking/rattling noise, which it never did before. This has started happening exactly 4 months after having the product. Very odd.
Has anyone found a solution to this issue?
Got a recording of this noise?
This is happening on the router unit?
Powering off the unit stops the noise? Back ON the noise returns?
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspxVery strange, as there are no moving parts inside the case. (no fan, for example). Cooling is by convection air flow. The FCC filing shows some loose wires and components fastened with tape. Perhaps something has come loose and when the unit is powered on, there is enough air flow to cause something to hit against the case?
https://fcc.report/FCC-ID/PY323100585/6590303.pdf
If the noise begins immediately upon powering up the unit, that would not allow enough time for air flow to get established.
Hi guys, no recordings, because it happens sporadically at random times. It happens inside the router unit; not sure if it happens with the satellite as well, as it is far away in the other end of the house. I have already tried powering off the unit as suggested by Netgear support. Also tried switching power bricks. If you look on the internet, you'll see some other people have also experienced this issue. Even on this forum, there are some reports.
I agree that is very strange, as there are no moving or mechanical parts inside the router that I know of and that's the first thing I told the Netgear rep.
Expecting a call back from Netgear today, as I have already submitted a ticket.
Thanks.
