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Forum Discussion
All sorts of connection problems with RAX80 and EAX80s
I'm having a ton of problems. Had this setup for about two weeks now, RAX80 hooked up to an AT&T fiber line and two EAX80s. When they work everything is amazing and fast. The problem is they almost always lose connection after a few hours. First my Sonos system stops working (that's on 2.4Gz). I have a Sonos Beam, subwoofer, and two satellite speakers, all sonos, and the link between them stops. If I don't reboot all my Netgear equipment it eventually will lose connection. Today it did again and my wife couldn't use it to make an important call.
I have reset them many times, and have tried many different configurations. The one that seems to be most reliable is to keep them as factory default as possible, with a separate SSID for 2.4Gz and 5Gz with smart connect off. I'm using the latest drivers, says everything is up to date.
Anything I should try on this end or should I just call tech support and see if there's anything they suggest before I return this whole set?
22 Replies
There are lots of threads with basically the same connectivity issues. 2.4, 5G or both drop randomly & repeatidly.
Given that an RAX80 & two EAX80 would be south of $1000 I'd just return it.
The only support suggestions seem to be selecting a manual Wifi channel, disabling SmartConnect or downgrading to an old firmware.
- Changing the channel settings to 11 for my 2.4Gz setting fixed my problems. Thank you for the suggestions!
- Will be interesting to see if the problem stays away.
Are you running the latest firmware (64) because in the release notes of this software it says that channels 1, 11,12,13 will not be used if the channel is set to AUTO mode.
However, I am using this firmware & the router still used channel 1, which is giving me these connection problems.
I'm waiting for an answer of the release notes are wrong or the firmware isn't working as it should be.
Im having the same problems with an RAX80 and EAX80.
I recently upgraded and have had nothign but problems with this. Cant even play World of Warcraft without my laptop dropping connection constantly.
I seem to recall that I was to blame for some operator error. I added the extender via the Netgear app and assumed I was done. I think it was several days later I figured out that I actually had to login to the EAX80 and tell it to create a bridge to the RAX80, so all the app did was add the EAX80 to my WiFi network but did not configure the two devices to speak to one another.
- Thank you for responding.
I did log into the extender and got it set up but it just drop connection randomly causing my games to lag out still. Spent most of the day messing with it. Pretty much lost
Having the same issues as many others who have paired the RAX80 and EAX80. I turned off the EAX80 for now and continuing to use the older tri-band X6S EX8000 as it is more robust and performs much better than the newer, more expensive EAX80.
I just got an EAX80 last week to extend my RAX80 router and have had nothing but issues as well. Any device connected to the EAX80 has constant latency/ping issues and connections temporarily stop functioning causing the device to not be able to load a web page or my video stream to constantly freeze.
My RAX80 router works perfectly fine and anything connected to it works, the EAX80 extender is the issue.
I have tried all the tricks in the book from manually updating the firmware, factory reset, setup as new, try multiple locations, try multiple different setups, fastlane/basic, one name, change channels, etc. and nothing fixed the problems. The EAX80 is completely unusable and it's latest firmware is already over 8 months old.
If I can't get a Netgear EAX80 to work properly with a Netgear RAX80, Netgear you have serious quality control issues. I have given up and am going to return this paper weight.
I had nothing but problems streaming Netflix to some devices on the wired connection (even when I switched to wireless), also couldn't play PS Now (it would just spin in circles forever). All network and speed tests would show successful. I found someone suggest (to get PS now working again) change the MTU setting on the PS4 from 1500 to 1473. I did this and it started working again. I wondered if all this time, all the streaming issues I have had (even though I have 1Gbps download internet) was caused by the MTU setting in the router? So I went into the "Advanced", "Setup", "WAN Setup" and changed the MTU setting from 1500 to 1473 and saved the setting. Everything is working as intended now......no more network drops/lagging on any services.