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Forum Discussion
Drop connection
RAX200 Nighthawk keeps dropping wired connection. I have narrowed it down to my router. I have soft and hard reset, rebooted modem and yet it doesn’t work. Firmware is up to date. I thought it was my ISP Xfinity, but it also happens with my new Frontier FiberOptic connection. I have even brought my router and Xbox to my friends house and connected it after a reset to his Optimum ISP, and it continues to drop wired connection with his Xbox. I tried my Xbox with his router and no issues. So it’s my router. Now what?
27 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is it only xbox game console dropping the wire connection or do other wired devices drop the connection as well?
- Netgear CM1150v. - which I stopped using after I got Frontier FiberOptic - which doesn’t need a modem and plugs in from the FiberOptic switch box to RG45 on the back of my router. And even kind of service it doesn’t work. It keeps dropping wired connection. And with FiberOptic there’s no drop signal. Unless there’s an outage or accident that snaps a pole.
My router gets 950 Mbps download and 975 Mbps upload with a ping of 2 ms. So it’s not mine if the ISP I have already mentioned. It’s the router.Is it only xbox game console dropping the wire connection or do other wired devices drop the connection as well?
Has a factory reset and setup from scratch been performed since last update? Power OFF the ISP ONT as well for 1 minute then back on. Walk thru the setup wizard. I would avoid enabling Armor, Access controls or Traffic Meter.
Ensure yoru using good quality LAN cables. CAT6 is recommended.
Try the Router at a different location with a different ISP. Friend, family or nighbor to see if the problem follows. If it does, or doesn't, then you'll know.
- Netgear CM1150v. - which I stopped using after I got Frontier FiberOptic - which doesn’t need a modem and plugs in from the FiberOptic switch box to RG45 on the back of my router.
- I updated the routers firmware because I was having said issue. So I went from the previous firmware to the most recent one, filmware Version V1.0.5.132_1.0.69
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 RouterTry loading up very first version of FW and see if "everything drops".
Just bought this router… was absolutely thrilled with it out of the box... Wi-Fi speeds and range. Sweet!
A few hours later not so thrilled with drops, restarts and general intermittent impedance.
Checked firmware for any updates. All up to date. OK – makes sense, it updated on initial install.
Logs indicate numerous DoS attacks from legit IP’s that I suspect are causing the restarts. Long explanation on that. Too disgusted to get into it.
Searched web for insight for like issues from other users (last stop - here). Huh… numerous. Ok, so maybe there’s a remedy.
Downgrade firmware in steps until the issues are within tolerance.. WTF? No!
Restart, better yet - hard reset the damn thing at least 20 times. Surely that will fix it. Nope. And again, WTF?
Change one setting or 8… experiment, have fun with it. Eff that, I change settings to increase performance for my particular use, not to make it work.
Your ISP’s modem sucks, or maybe they just suck in generral. No, it was fine with the Synology router I only phased out 3 days ago because no Wi-Fi 6 forthcoming.Maybe you suck. OK, up for discussion I guess, but not really relative to this issue.
I see that some folks have no issues at all. Great.
For me, this thing is a POS that I now need to return… boxing.
End of story. Don’t wait so long your return window closes.
There is a lot going on in that message, not helped by the fact that you have hitched a ride on the end of a continuing conversation about fixing problems for someone else.
If you want help sorting out your own router, then I recommend starting a fresh conversation.
I'll just stick with answering this bit.
RoundPeg wrote:
Logs indicate numerous DoS attacks from legit IP’s that I suspect are causing the restarts. Long explanation on that. Too disgusted to get into it.
Searched web for insight for like issues from other users (last stop - here). Huh… numerous. Ok, so maybe there’s a remedy.
Downgrade firmware in steps until the issues are within tolerance.. WTF? No!
Your research around here did not track down the well known stuff on those fake DoS attacks.
Search - NETGEAR Communities – DoS attacks
In essence, it has nothing to do with firmware.
Netgear's firmware is great at creating false reports of DoS attacks. Many of them are no such thing.
Use Whois.net to see who is behind some of them and you may find that they are from places like Facebook, Google, even your ISP. Maybe that is what you did. I just throw that in for completeness.
Here is a useful tool for that task:
IPNetInfo: Retrieve IP Address Information from WHOIS servers
In other words, they are nothing to worry about.
However, if these events are slowing down your router, that may be because it is using up processor time as it writes the events to your logs.
Anything that uses processor power – event logging, QoS management, traffic metering – may cause slowdowns. Disable logging of DoS attacks and see if that reduces the problem. This does not prevent the router from protecting you from the outside world.
Just one other point from your long screed.
Checked firmware for any updates. All up to date. OK – makes sense, it updated on initial install.
Without knowing how you checked for updates, we have no idea if you really have the latest. The only way to know is to tell the firmware version on your device.
That is because there are several ways of checking for new firmware. Not all of them are as reliable or up to date as they might be. The best option is to visit the support pages for the router and loom at the list of releases there. Then, if there is something newer than you already have, perform a manual update.
Yeah, I had several tabs open, meant to post to another page. Didn't see a way to delete it.
Now that that's worked out... you are babbling. Are you actually here to help folks work out their router issues?
" numerous DoS attacks from legit IP’s "... means Yes, I know they are bogus, thus the work "legit". I don't think that fastly.com is trying to hack little ol me.
That tripe about firmware sounds exactly like something some dolt in customer support would say.
This thread is non-sense and useless. Yes, I posted here by accident. What's your excuse?
