For the past 2 days my RAX120 Router is completely dropping ALL internet activity from all connected devices. When I reboot the router it works for maybe 15-30 minutes then drops all connections again. I was running the .111 firmware and downgraded back to the .108 and the same things is happening with absolutely no connectivity. The router shows an active internet connection though in the settings.

I think I managed to fix mine. I pushed in the reset button then manually reset the router. Once I was connected I restored my settings from a backup. It's been 2 days with no issues so far.

Well. Spoke too soon. It lasted for about 48 hours, now it's back to dropping internet again. Guess it's time to open up a ticket with Netgear.

Jeremyd75 wrote:Having the same issues I can open the app on my phone and it will say off line while I’m streaming off my fire stick ll asking Alexa what time it is I have no vpns also my laptops are not working nor my PlayStations just my amazon stuff weird I’m over resetting and having to do this 3 ones a day netgear better get on it before to much longer people pay good money and to be honest this router has been a bigger headache than the 90 belkin junk I had for 7 years that still doesn’t cause me any issue yew I think we all feel this way This is a top of the line router, in these times of being home and working from home more, we need a router we can count on. NETGEAR YOU NEED TO GET ON THIS PROBLEM. FEEL FRE TO CONTACT ME FOR INFO OR ANYWAY I CAN HELP, I HAVE LOTS OF TIME RIGHT NOW.

Topology wrote:Jeremyd75, I have a hypothesis about why the Firestick remains connected to the Internet through the RAX120 while other devices in the network do not. A Firestick device appears to have a built-in DNS resolver specification (see here) and, as such, is able to avoid having the router proxy a DNS request to the ISP’s DNS servers. In contrast, other devices on the network lacking this capability must resolve the DNS through your router (see here). And I understand that vpn by passes DNS lookup too. Now if Netgear will just work this.

Boricua63 wrote:This morning at 8am I reset my R7000 and I did not use a back up. It took me 3 hours to get all the devices properly connected and configured. Around 6pm I started getting connection drops. First my 5g connected devices then my 3 Ethernet connected devices dropped. I can see the LED for the Internet on the router totally go dark. When I plug in my desktop straight into the Internet connection it works fine. What is happening here? Is the router going bad? It seems that is the problem. I'm out of warranty so unless I pay for support I'm stuck with this router or purchase a new one. This is very frustrating... Sadly I'm afraid you are joining this group, all with the same problem.

Internet completely dropping | NETGEAR Communities

27 Replies

Jimpilot5
Star
Mar 15, 2020
Same problem here. Have to reboot router several times a day, internet is sometimes shown as online, sometimes off line. Speedtest through Nighthalk app always works though
DarkSorrow wrote:
For the past 2 days my RAX120 Router is completely dropping ALL internet activity from all connected devices. When I reboot the router it works for maybe 15-30 minutes then drops all connections again. I was running the .111 firmware and downgraded back to the .108 and the same things is happening with absolutely no connectivity. The router shows an active internet connection though in the settings.
- DarkSorrow
  Initiate
  Mar 15, 2020
  I think I managed to fix mine. I pushed in the reset button then manually reset the router. Once I was connected I restored my settings from a backup. It's been 2 days with no issues so far.
  - Boricua63
    Tutor
    Mar 15, 2020
    Having similar drop offs as well on a daily basis. I noticed these started to occur ever since I had the fiber optics service installed switching from my cable provider (Spectrum). The speed is excellent but these disconnects are far too many and I did not have this problem with Spectrum. I'm on the latest firmware: 1.0.9.88_10.2.88. What else can be the issue here?
    
    Nothing else has changed on my network. I also noticed error messages on my 2.4Ghz devices stating I had too many devices on the wifi network. Never saw these errors on Spectrum either. I switched a few of the devices that supported 5g wifi and that seemed to help.
    
    Thanks,
    Rafael
terryharrison
Aspirant
Mar 16, 2020
I'm having the same problems. Netgear sent me a new rax120 and it has the same problems. Tried 118 and 115 firmware.
- Jimpilot5
  Star
  Mar 16, 2020
  For me a factory reset solved the issue. Pain in the butt but it worked.
  - Jimpilot5
    Star
    Mar 17, 2020
    Well. Spoke too soon. It lasted for about 48 hours, now it's back to dropping internet again. Guess it's time to open up a ticket with Netgear.
Boricua63
Tutor
Mar 20, 2020
Thanks for your replies.
My router continues to disconnect from the ISP modem & dropping Wifi connections (both bands) and there is no rhyme or reason for this. Quite frustrating. Is there an internal test I can run on the router itself?
What I'm hearing is that even a total factory reset may not solve the problem. I did check the ISP vendor (modem & connection) and that is stable and no errors reported. This really started when I switched from Spectrum. Coincidence?
Am I going to have to buy a new router? Should I go with a Google device vs NetGear? I will do the research if I have to go down this path. The R7000 has worked well for the past few years. Thoughts?
I plan to reset it tomorrow morning when everyone is still sleeping then either restore the backup file or configure the devices one by one....
- Topology
  Virtuoso
  Mar 20, 2020
  The (intriguing) observation by Jimpilot5 that “if you have an iPad or whatever connected via VPN it doesn't lose internet,” may suggest the presence of a DNS problem. In particular, note the similarity to the situation described in message #21 in RAX120 Router Random Disconnects. The solution appears to be a factory reset of the router, followed by manual entry of the settings (i.e., not importing a previously saved configuration file).
  - Jimpilot5
    Star
    Mar 20, 2020
    
    Topology wrote:
    The (intriguing) observation by Jimpilot5 that “if you have an iPad or whatever connected via VPN it doesn't lose internet,” may suggest the presence of a DNS problem. In particular, note the similarity to the situation described in message #21 in RAX120 Router Random Disconnects. The solution appears to be a factory reset of the router, followed by manual entry of the settings (i.e., not importing a previously saved configuration file).
    
    I tried a factory reset a few days ago, it worked for a day or two then reverted. When I did I left everything in factory default when I did, didn't last long. I'm about two days into vpn holding solid connection, so somehow it has an effect. Wish Netgear would get on this.
Jeremyd75
Tutor
Apr 03, 2020
Over netgear and their garbage firmware issues I’m not saying they don’t make great products but they absolutely ruined my experience for life because of this I will never but another one I sent my router back and replaced it with a tp link and guess what 3 days of absolutely no problems and at a 1/3 of the price and same speeds and coverage sorry but not sorry netgear
- TheWenger
  Aspirant
  Jun 30, 2020
  Same issue here, fiber ISP and everything. Daily affair. Usually the worst possible timing too.
  
  Nothing new to add, just came to add to the complaints.

Forum Discussion

Internet completely dropping