Is the Wifi 6E support team alive?

Question

I have spent four hours on hold for the team that supports the 6E wifi routers. Nobody on other support teams can tell me how long their wait time is - or if they are answering their phone at all.

I am concerned that this team might be MIA. Did everyone quit? Was there a natural disaster? Perhaps their internet has been down for days?

I hope someone at Netgear can find a way to reach them to see if they are all OK. It is very concerning for a company to lose all contact with one of their departments for days on end.

FURRYe38 · Answer

Open a support ticket here if you need too:
https://my.netgear.com/support/contact.aspxhttps://www.netgear.com/about/contact-us/
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We don't get status on NG phone support people.
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If you are having a problem, maybe we can help you here in the forums. It's free.
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plemans · Answer

Are you having an issue? We're more than willing to help and there's quite a few of us on here with 6ghz devices.&nbsp;
But details on what issue you're having help us to help you.&nbsp;

Forum Discussion

Is the Wifi 6E support team alive?

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